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ITIL v4 > Lesson 2 > Flashcards

Lesson 2 Flashcards

1
Q

Four Dimensions of Service Management

A
  1. Organizations and People
  2. Information and Technology
  3. Partners and Suppliers
  4. Value Streams and Processes
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2
Q

Organizations and People

A

Roles and responsibilities

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3
Q

Information and Technology

A

Secure the data

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4
Q

Partners and Suppliers

A

Delivery and support; help with design and delivery of service

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5
Q

Value Streams and Processes

A

Workflow; activities

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ITIL v4 (6 decks)

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