Lesson 3

Question 1

Guiding Principles

Answer 1

1. Focus on Value
2. Start Where You Are
3. Progress Iteratively with Feedback
4. Collaborate and Promote Visibility
5. Think and Work Holistically
6. Keep It Simple and Practical
7. Optimize and Automate

Question 2

Focus on Value

Answer 2

Understand how/why customer uses the service; builds loyalty

Question 3

Start Where You Are

Answer 3

Don’t discard existing practices without assessing them; reuse

Question 4

Progress Iteratively with Feedback

Answer 4

Break work into smaller chunks; fast is not incomplete

Question 5

Think and Work Holistically

Answer 5

Consider the four dimensions

Question 6

Keep It Simple and Practical

Answer 6

Easier to follow; easier to understand

Question 7

Levels of Engagement

Answer 7

1. Operational
2. Tactical
3. Strategic

Question 8

Operational

Answer 8

Daily

Question 9

Tactical

Answer 9

Regular

Question 10

Strategic

Answer 10

Long term