Lesson 5 Flashcards
Improving your communication skills may be the single most important step you can take in your career.
TRUE
The changing nature of employment is putting new pressure on communication skills, too.
TRUE
If you launch a company or move into an executive role in existing organization, you can expect communication to consume the majority of your time.
TRUE
Employers sometimes express frustration at the poor communication skills of employees - particularly recent college graduates who haven’t learned yet how to adapt their communication styles to a professional environment.
TRUE
It strengthens the connections between a company and all of its stakeholders.
Effective communication
What are the 8 groups that will affect by the company’s in action.
- Suppliers
- Employees
- Shareholders
- Neighbors
- The company
- The nation
- The world as a whole
- Customers
What the 5 effective communication according to Thill and Bovee, 2015. ?
- Provide practical information
- Give facts rather than vague impressions.
- Present information in a concise, efficient manner.
- Clarify expectations and responsibilities.
- Offer compelling, persuasive arguments and recommendations.
It give recipients useful information, whether it’s to help them perform a desired action and understand a new company policy.
Provide practical information.
Use concrete language, specific details, and information that is clear, convincing, accurate, and ethical. When an opinion is called for, present compelling evidence to support your conclusion.
Give facts rather than vague impressions.
Concise messages show respect for people’s time, and they increase the chances of a positive response.
Present information in a concise, efficient manner.
Craft messages to generate a specific response from a specific audience. When appropriate, clearly state what you expect from audience members or what you can do for them.
Clarify expectations and responsibilities.
Show your readers precisely how they will benefit by responding the way you want them to respond to your message.
Offer compelling, persuasive arguments and recommendations.
Two or more people often send and receive messages simultaneously. At the same time you are receiving one message, you may be sending another.
The Dynamic Nature of Communication.
Three or more people often send and receive messages simultaneously.
FALSE. - two or more
According to ________ , the medium you use to express your message is not only identifies the form of the message but also becomes a part of the message.
Marshall McLuhan
The medium you use to express your message is not only identifies the form of the message but also becomes a part of the message.
TRUE
What are the 2 types of medium?
- E-mail messages
- Business letter
One of the advantages of e-mail or any written communication is?
You can revise your message before sending it.
One of the advantages of e-mail is that recipient can save or print the message if desired.
TRUE
Disadvantage of e-mail is that responding is simple.
FALSE. - advantage
The recipient can simply click the reply button and either accept or decline your invitation.
TRUE
You don’t need to input your phone number in the body of your message because it’s included in your signature.
TRUE
Space is not a _____ in business letter.
premium
You can include more information in a business letter than is advisable in e-mail messages.
TRUE
The transmitted document, the message will be formatted in regular business letter format on letterhead stationery, which will give it a more formal appearance.
TRUE
Note the differences in the organization of the message.
TRUE
________ ensure that both the medium and the message itself help then achieve their communication objective.
Competent communicators.
