Lesson 4 Flashcards

1
Q

It is the interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written spoken language.

A

Nonverbal Communication

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2
Q

It plays a vital role in communication because they can strengthen a verbal message, weaken a verbal message or replace words entirely.

A

Nonverbal signals

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3
Q

It is when nonverbal signals match the spoken words.

A

Strengthen a verbal message

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4
Q

It is when nonverbal signals don’t match spoken words.

A

Weaken a verbal message

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5
Q

What are the 5 kinds of communication that occurs as a result of nonverbal communication.

A
  1. Appearance
  2. Gestures and Posture
  3. Eye Contact
  4. Facial Expressions
  5. Other nonlinguistic factors
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6
Q

Posture, facial expression, gestures, eye contact - all affect the way listeners respond to a speaker.

A

TRUE

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7
Q

Subject of a fascinating area of the study.

A

Kinesics

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8
Q

Kinesics is the object of a fascinating area of the study.

A

FALSE. - subject

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9
Q

What are the 8 major aspects of nonverbal communication.

A
  1. Personal Appearance
  2. Bodily Action
  3. Gesture and Posture
  4. Eye Contact
  5. Vocal Characteristics
  6. Personal Appearance
  7. Touch
  8. Time and Space
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10
Q

A number of studies have confirmed that it is plays an important role in speechmaking.

A

Personal Appearance

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11
Q

Listeners always see you before they hear you.

A

Personal Appearance

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12
Q

In personal appearance, you should dress and groom appropriately.

A

TRUE

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13
Q

You should try to evoke a favorable first impression - an impression that is likely to make listeners more receptive to what you say.

A

TRUE

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14
Q

In bodily action, as you rise to speak, try to appear calm, poised and confident, despite the butterflies in your stomach.

A

TRUE

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15
Q

When you reach the lectern, do lean in it and do run into your speech.

A

FALSE. - don’t

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16
Q

Give yourself a time to get set.

A

TRUE

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17
Q

Don’t arrange your notes just the way you want them.

A

FALSE. - arrange

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18
Q

Establish eye contact with your listeners. And when you reach the end of your speech, maintain eye contact for a few moments after you stop talking.

A

TRUE

19
Q

Is a characteristics of nonverbal communication in which visible body actions communicate particular message.

A

Gestures

20
Q

In gestures, it include movement of the hands, face, or other parts of the body.

A

TRUE

21
Q

How you carry your self tells a lot about you. How you walk, sit, stand or hold you head not only indicates your current mood, but also your personality in general.

A

Posture

22
Q

Skillful gestures can add to the impact of a speech.

A

TRUE

23
Q

The primary rule of gesture and posture is, whatever gestures you make should not draw attention to themselves and distract you from your message. They should appear natural and spontaneous, help to clarify or reinforce your ideas and be suited to the audience and occasion.

A

TRUE

24
Q

It is influenced by cultural background.

A

Eye Contact

25
Q

A key characteristics of nonverbal communication, expresses much without using a single word.

A

Eye Contact

26
Q

In American culture maintaining eye contact shows what?

A

respect and indicates interest.

27
Q

Eye contact also establish the nature of a relationship.

A

TRUE

28
Q

Eye contact refers to the direct visual contact with the eyes of another person.

A

TRUE

29
Q

Voice carries both intentional and unintentional messages.

A

Voice Characteristics

30
Q

A speaker can ______ control pitch, pace, and stress to convey specific message.

A

Intentionally

31
Q

_______ vocal characteristics can convey happiness, surprise, fear, and other emotions.

A

Unintentionally

32
Q

It is the state, condition, manner, or style in which a person or object; outward look or aspect.

A

Personal Appearance

33
Q

People respond to others on the basis of their physical appearance, sometimes fairly and other times unfairly.

A

Personal Appearance

34
Q

To make a good impression, don’t adopt the style of the people you want to impress.

A

FALSE. - adopt

35
Q

Is an important way to convert warmth, comfort, and reassurance as well as control.

A

Touch

36
Q

Touch is so ______, in fact, that is governed by cultural customs that establish who can touch whom and how in various circumstances.

A

powerful

37
Q

It can be used to assert authority, imply intimacy, and send other nonverbal messages.

A

Time and Space

38
Q

You should keep in mind that expectations regarding both time and space vary by culture.

A

TRUE

39
Q

Paying attention to nonverbal cues will make you a better speaker and a better listener.

A

TRUE

40
Q

Also consider the nonverbal signals you send when you’re not talking - the clothes you wear, the way you sit, the way you walk.

A

TRUE

41
Q

When you listen, be sure to pay attention to the speaker’s nonverbal cues.

A

TRUE

42
Q

If something doesn’t feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.

A

TRUE

43
Q

What are we need to use so that nonverbal communication will be effective?

A
  1. Paying attention to nonverbal cues will make you a better speaker and a better listener.
  2. Also consider the nonverbal signals you send when you’re not talking - the clothes you wear, the way you sit, the way you walk.
  3. When you listen, be sure to pay attention to the speaker’s nonverbal cues.
  4. If something doesn’t feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.
44
Q

What are the 7 checklist on improving nonverbal communication skills?

A
  1. Understand the roles that nonverbal signals play in communication, complementing verbal language by strengthening, weakening, or replacing words.
  2. Note that facial expressions (especially eye contact) reveal the type and intensity of a speaker’s feelings.
  3. Watch for cues from gestures and postures.
  4. Listen for vocal characteristics that can signal the emotions underlying the speaker’s words.
  5. Recognize that listeners are influenced by physical appearance.
  6. Be careful with physical contact; touch can convey positive attributes but can also be interpreted as dominance or sexual interest.
  7. Pay attention to the use of time and space.