Lesson 4 Flashcards
It is the interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written spoken language.
Nonverbal Communication
It plays a vital role in communication because they can strengthen a verbal message, weaken a verbal message or replace words entirely.
Nonverbal signals
It is when nonverbal signals match the spoken words.
Strengthen a verbal message
It is when nonverbal signals don’t match spoken words.
Weaken a verbal message
What are the 5 kinds of communication that occurs as a result of nonverbal communication.
- Appearance
- Gestures and Posture
- Eye Contact
- Facial Expressions
- Other nonlinguistic factors
Posture, facial expression, gestures, eye contact - all affect the way listeners respond to a speaker.
TRUE
Subject of a fascinating area of the study.
Kinesics
Kinesics is the object of a fascinating area of the study.
FALSE. - subject
What are the 8 major aspects of nonverbal communication.
- Personal Appearance
- Bodily Action
- Gesture and Posture
- Eye Contact
- Vocal Characteristics
- Personal Appearance
- Touch
- Time and Space
A number of studies have confirmed that it is plays an important role in speechmaking.
Personal Appearance
Listeners always see you before they hear you.
Personal Appearance
In personal appearance, you should dress and groom appropriately.
TRUE
You should try to evoke a favorable first impression - an impression that is likely to make listeners more receptive to what you say.
TRUE
In bodily action, as you rise to speak, try to appear calm, poised and confident, despite the butterflies in your stomach.
TRUE
When you reach the lectern, do lean in it and do run into your speech.
FALSE. - don’t
Give yourself a time to get set.
TRUE
Don’t arrange your notes just the way you want them.
FALSE. - arrange
Establish eye contact with your listeners. And when you reach the end of your speech, maintain eye contact for a few moments after you stop talking.
TRUE
Is a characteristics of nonverbal communication in which visible body actions communicate particular message.
Gestures
In gestures, it include movement of the hands, face, or other parts of the body.
TRUE
How you carry your self tells a lot about you. How you walk, sit, stand or hold you head not only indicates your current mood, but also your personality in general.
Posture
Skillful gestures can add to the impact of a speech.
TRUE
The primary rule of gesture and posture is, whatever gestures you make should not draw attention to themselves and distract you from your message. They should appear natural and spontaneous, help to clarify or reinforce your ideas and be suited to the audience and occasion.
TRUE
It is influenced by cultural background.
Eye Contact
A key characteristics of nonverbal communication, expresses much without using a single word.
Eye Contact
In American culture maintaining eye contact shows what?
respect and indicates interest.
Eye contact also establish the nature of a relationship.
TRUE
Eye contact refers to the direct visual contact with the eyes of another person.
TRUE
Voice carries both intentional and unintentional messages.
Voice Characteristics
A speaker can ______ control pitch, pace, and stress to convey specific message.
Intentionally
_______ vocal characteristics can convey happiness, surprise, fear, and other emotions.
Unintentionally
It is the state, condition, manner, or style in which a person or object; outward look or aspect.
Personal Appearance
People respond to others on the basis of their physical appearance, sometimes fairly and other times unfairly.
Personal Appearance
To make a good impression, don’t adopt the style of the people you want to impress.
FALSE. - adopt
Is an important way to convert warmth, comfort, and reassurance as well as control.
Touch
Touch is so ______, in fact, that is governed by cultural customs that establish who can touch whom and how in various circumstances.
powerful
It can be used to assert authority, imply intimacy, and send other nonverbal messages.
Time and Space
You should keep in mind that expectations regarding both time and space vary by culture.
TRUE
Paying attention to nonverbal cues will make you a better speaker and a better listener.
TRUE
Also consider the nonverbal signals you send when you’re not talking - the clothes you wear, the way you sit, the way you walk.
TRUE
When you listen, be sure to pay attention to the speaker’s nonverbal cues.
TRUE
If something doesn’t feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.
TRUE
What are we need to use so that nonverbal communication will be effective?
- Paying attention to nonverbal cues will make you a better speaker and a better listener.
- Also consider the nonverbal signals you send when you’re not talking - the clothes you wear, the way you sit, the way you walk.
- When you listen, be sure to pay attention to the speaker’s nonverbal cues.
- If something doesn’t feel right, ask the speaker an honest and respectful questions; doing so may clear everything up, or it may uncover issues you need to explore further.
What are the 7 checklist on improving nonverbal communication skills?
- Understand the roles that nonverbal signals play in communication, complementing verbal language by strengthening, weakening, or replacing words.
- Note that facial expressions (especially eye contact) reveal the type and intensity of a speaker’s feelings.
- Watch for cues from gestures and postures.
- Listen for vocal characteristics that can signal the emotions underlying the speaker’s words.
- Recognize that listeners are influenced by physical appearance.
- Be careful with physical contact; touch can convey positive attributes but can also be interpreted as dominance or sexual interest.
- Pay attention to the use of time and space.
