Lesson 4: Negotiation, Feedback, & Criticism

Question 1

Criticism is best used when?

Answer 1

There was a violation of rules, skills need to be improved, productivity or Morel is affected

Question 2

True or false: negotiations cannot start until all parties know where each other stands

Answer 2

True

Question 2

Effective feedback should be:

Answer 2

Specific

Question 3

How many stages in the negotiation process

Answer 3

4

Question 4

BATNA

Answer 4

Best Alternative to a Negotiated Deal

Question 5

ZOPA

Answer 5

Zone Of Possible Agreement- if there is no ZOPA there is no need for negotiations, overlap of where the two sides are, compromise exists for a deal to get done

Question 6

True or false: the difference between feedback and criticism is the way that it is provided

Answer 6

True

Question 7

Negotiation

Answer 7

Involves give-and-take between all parties, fairness, mutual benefit, and preserving relationships are important aspects of negotiation, is a deliberate discussion intended to resolve an issue that is acceptable to all parties involved

Question 8

The negotiation process

Answer 8

Preparation, information exchange, negotiation, closing the deal

Question 9

Negotiation styles

Answer 9

Accommodating, avoiding, collaborating, competing, compromise

Question 10

Criticism

Answer 10

Expressing disapproval of a person or thing, focusses on problems or faults

Question 11

Feedback

Answer 11

Providing information about performance, products, services, or ideas, aim is to focus on improvement