Lesson 4: FUNCTIONS OF THE MANAGEMENT

Question 1

Management entails four basic functions: __________, ____________,_________, and _________(land, labor, capital, and information) to efficiently reach
a company’s goals.

Answer 1

planning,
organizing,
leading, and
controlling resources

Question 2

Managers perform ceremonial obligations; provide leadership to employees; build a network of relationships with bosses, peers, and
employees; and act as liaison to groups and individuals both inside and outside the company (such as suppliers, competitors, government
agencies, consumers, special-interest groups, and interrelated work groups).

Answer 2

INTERPERSONAL ROLES

Question 3

It means symbolic-head. His activities include ceremony, status requests and solicitations.

Answer 3

Figurehead

Question 4

It means responsible for motivating and activating the subordinates. His activities include responsibility for staffing, training, subordinate’s team building, etc.

Answer 4

Leader

Question 5

It means maintaining a self-developed network of outside contacts and information. His activities include interactions with outsiders, responding to mails, external board work. etc.

Answer 5

Liaison

Question 6

Managers spend a fair amount of time gathering information by questioning people both inside and outside the organization. They also distribute information to employees, other managers, and outsiders.

Answer 6

INFORMATIONAL ROLES

Question 7

This means seeking and receiving a wide variety of special information to develop a thorough understanding of organization and environment. He acts as the nerve centre of internal and external information. His activities include receiving information and creating a knowledge-based.

Answer 7

Monitor

Question 8

This means transmission of outside information to his subordinates. His role includes filtering, clarifying, interpreting and integrating different information so that value- added knowledge emerges for organizational use. His activities also support verbal
communication with subordinates’ review meeting, etc.

Answer 8

Disseminator

Question 9

This means transmitting information to outsiders on behalf of the organization or department that he heads. He serves as an expert to clarify the organizational plan, policies, actions and results. His activities include handling mails and contacts with outsiders.

Answer 9

Spokesperson

Question 10

Managers use the information they gather to encourage innovation, to resolve unexpected problems that threaten organizational goals (such as reacting to an economic crisis), and to decide how organizational resources will be used to meet planned objectives.

Answer 10

DECISIONAL ROLES

Question 11

This means searching the organization and its environment for opportunities and initiating the “improvement (or change) process” to bring about transformation. This involves designing and completing projects for changes, leading to improvements. His actions involve strategy formulation, change-management, team-building and project handling.

Answer 11

Entrepreneur

Question 12

This means responsibility related to corrective actions when organization faces sudden, unexpected disturbances. His actions include review and rectification of the crisis.

Answer 12

Disturbance Handler

Question 13

This means responsibilities related to the allocation of resources of the organization among all concerned people or departments. His actions involve scheduling. budgeting, allocation of duties to subordinates, authorization, etc.

Answer 13

Resource Allocator

Question 14

This means representing the organization at major negotiations. His actions include bringing advantage to the organization during the process of negotiation

Answer 14

Negotiator

Question 15

__________ is the primary management function, the one on which all others depend. Managers engaged in planning develop strategies for success, establish goals and objectives for the organization, and translate their strategies and goals into action plans.

Answer 15

Planning

Question 16

Planning Function (3):

Answer 16

Strategic Plan
Tactical Plan
Operational Plan

Question 17

the process of arranging resources to carry out the organization’s plans is the second major function of managers.

Answer 17

Organizing

Question 18

Organizing Functions (3):

Answer 18

Top Managers
Middle Managers
First Line Managers

Question 19

The process of influencing and motivating people to work effectively and willingly toward company goals—is the third basic function of management.

Answer 19

Directing/Leading

Question 20

the fourth basic managerial function. In management, it means monitoring a firm’s progress toward meeting its organizational goals and objectives, resetting the course if goals or objectives change in response to shifting conditions, and correcting deviations if goals or objectives are not being attained.

Answer 20

controlling

Question 21

Controlling Functions (4)

Answer 21

Set
Assess
Compare
Corrective

Question 22

To communicate with other people, work effectively with them, motivate them, and lead them.

Answer 22

INTERPERSONAL SKILLS

Question 23

A person who knows how to operate a machine, prepare a financial statement, program a computer, or pass a football has _____________:

Answer 23

technical skills

Question 24

Managers need __________ to see the organization as a whole, in the context of its environment, and to understand how the various parts interrelate.

Answer 24

conceptual skills

Question 25

The management is segmented into three distinct layers in an organization. These layers are __________, __________ and ____________

Answer 25

top management,
middle management and
lower (operating) management

Question 26

The skills needed for different levels of management is also different. While less technical and personnel skill is required at top, more of these skills are required at ______. On the contrary, more conceptual and decision-making skills are required at _________.

Answer 26

lower level
top level

Question 27

For total ___________ management, more commitment is needed at top level while more _______ in team- building are required by lower management. Middle management is expected to facilitate the _______

Answer 27

quality
efforts
continuous improvement