Lesson 4

Question 1

What are the 8 dimensions of Erin Meyer

Answer 1

Communication, evaluating, persuading, leading, deciding, trusting, disagreeing, scheduling

Question 2

Communication dimension

Answer 2

low context: simple, clear, direct
high context: layered, indirect, read between the lines

Question 3

Evaluating dimension

Answer 3

direct negative: negative feedback is given honestly, bluntly, direct.
indirect negative: negative feedback is given diplomatically, subtly, in private

Question 4

Persuading dimension

Answer 4

principles first: first develop theory and then present supportive facts
application first: begin with real-world patterns, statement of facts, and then derive conclusions

Question 5

Leading dimension

Answer 5

egalitarian: distance between boss and employee is low. boss is facilitator, organization is flat
hierarchical: distance between boss and employee is high. boss is ‘string director’. organization is layered

Question 6

Deciding dimension

Answer 6

consensual: decision made in group
top-down: decisions made by the boss

Question 7

Trusting dimension

Answer 7

task-based: doing culture
relationship-based: being culture

Question 8

Disagreeing dimension

Answer 8

confrontational: open confrontation is appropriate, no offense
avoids confrontation: open confrontation is inappropriate and will damage the group harmony and the relationship

Question 9

Scheduling dimension

Answer 9

linear (monochronic): one thing at a time, focus on deadline, good organization
flexible time (polychronic): doing many things at the same time, interruptions are accepted.

Question 10

What are the two intercultural conflict styles

Answer 10

face-saving: prevent or stop embarrassment or predicament
face-restoring: offer excuse for embarrassment or predicament