Lesson 33 Flashcards

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0
Q

Question or enquiry

A

Query

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1
Q

Prompt

A

Quick, without delay

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2
Q

Responsive to

A

They listen, take things seriously and act

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3
Q

Accommodating

A

Willing to understand and help

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4
Q

Got back to

A

Called with an answer

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5
Q

Impeccable

A

100% perfect

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6
Q

Obliging

A

Willing and happy to do things for someone

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7
Q

Incompetent

A

Failing through insufficient skill, knowledge or training

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8
Q

Impersonal

A

Lacking a personal element or feeling of human warmth

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9
Q

Shoddy

A

Poor quality (of service or of goods)

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10
Q

Substandard

A

Below the standard expected (often used about actions)

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11
Q

Uncooperative

A

Not supportive, unwilling to work together

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12
Q

Backlog

A

Number which are waiting to be dealt with

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13
Q

Sense of urgency

A

Feeling that your request is important or urgent

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14
Q

Helpline

A

Telephone number where you can get help if you have problems

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15
Q

Put you on hold

A

Make you wait

16
Q

Under guarantee / warranty

A

Having a written promise by a company to repair or replace a faulty product

17
Q

Set up an account

A

Enter all the details necessary to open an account

18
Q

Secure site

A

Web address where no outside person can read your details

19
Q

Privacy policy

A

Set of rules to make sure your account is private

20
Q

Secure transactions

A

Business exchanges which protect

21
Q

Availability

A

Whether they can supply something

22
Q

Home page

A

Main or first page of a websitev

23
Q

FAQ

A

Frequently asked questions

24
Q

Browse

A

Look at the list of goods/services offered before buying

25
Q

Site index

A

Alphabetical list of contents of website

26
Q

Immediate dispatch

A

Goods will be sent at once

27
Q

Nationwide

A

Covering the whole country

28
Q

Track

A

Follow

29
Q

In-store

A

In a real shop