Lesson 33 Flashcards
Question or enquiry
Query
Prompt
Quick, without delay
Responsive to
They listen, take things seriously and act
Accommodating
Willing to understand and help
Got back to
Called with an answer
Impeccable
100% perfect
Obliging
Willing and happy to do things for someone
Incompetent
Failing through insufficient skill, knowledge or training
Impersonal
Lacking a personal element or feeling of human warmth
Shoddy
Poor quality (of service or of goods)
Substandard
Below the standard expected (often used about actions)
Uncooperative
Not supportive, unwilling to work together
Backlog
Number which are waiting to be dealt with
Sense of urgency
Feeling that your request is important or urgent
Helpline
Telephone number where you can get help if you have problems