Lesson 3: Terminologies

Question 1

Confidential personalized series of letters and/or numbers, which
serve as user ID to log in/out the computer system.

Answer 1

Access code

Question 2

Money received by the hotel in advance of the guest arrival to guarantee the room accommodations.

Answer 2

Advance deposit

Question 3

Money requested by hotel at check-in of a guest who is unable to produce any of the credit cards or any other form of credit, accepted by the hotel.

Answer 3

Advance payment

Question 4

Changes in particulars against original reservation.

Answer 4

Amendment

Question 5

Goods and services given to the guest without any extra charge (e.g. soap, stationeries, shaving kit, sewing kit etc.)

Answer 5

Amenities

Question 6

Date of Check-in

Answer 6

Arrival

Question 7

heavy check-in and check-out on the same day.

Answer 7

Back to back

Question 8

Contains the records of all undesirable guests, companies and travel agents.

Answer 8

Blacklist

Question 9

Providing guests with alternative accommodations (to include complimentary transfers) in another hotel of the same category or higher due to unavailability of rooms. s.

Answer 9

Bump off

Question 10

A reservation voided upon the request of the guest. Different types of reservations are subject to various cancellation requirements.

Answer 10

Cancellation

Question 11

Procedures involves in receiving and registering a guest at the Front
Desk.

Answer 11

Check in

Question 12

Procedures involves in the settlement of accounts by a guest on his
departure.

Answer 12

Checkout

Question 13

time designated by hotel for the guest to check-in his room, normally by 2:00 in the afternoon.

Answer 13

Checkin time

Question 14

time designated by hotel for the guest to vacate his room at completion of stay, normally by 12:00nn.

Answer 14

Checkout time

Question 15

Period when the hotel is fully booked. Additional reservations are declined.

Answer 15

Closed out dates

Question 16

Refers to a room service that is free. Room or service provided but guest is not charged.

Answer 16

Comp/complimentary

Question 17

use of a hotel room from 8am to 5pm. A special rate is given.

Answer 17

Day use

Question 18

Checkout date.

Answer 18

Departure

Question 19

indicated by guest who requires privacy. For cases wherein the DND sign has been up more than 48 hours, Duty Manager may be required to check the room and ensure safety of guest.

Answer 19

Privacy sign

Question 20

Do Not Release, room may be out of order or may be for other important
reason.

Answer 20

DNR

Question 21

complete list of guests checking out on a given day with their expected
departure time.

Answer 21

Due outs

Question 22

when a guest will be checking –in before 1:00pm.

Answer 22

Early arrival

Question 23

a guest who wants to check-out before the original scheduled date or departure time.

Answer 23

Early departure

Question 24

a condition wherein a guest arrives at the hotel without having to
check in at the Front Desk. However, guest needs to provide his credit card details by filling up the “C.C.A.F” and scanned copy of their ID prior to their date.

Answer 24

Express check in

Question 25

ETA

Answer 25

Estimated Time of Arrival.

Question 26

ETD

Answer 26

Estimated Time of Departure.

Question 27

FOC

Answer 27

Free of charge

Question 28

record of all guest transactions created upon check in.

Answer 28

Folios

Question 29

report showing projected availability for determined lengths of time.

Answer 29

Forecast

Question 30

FOREX

Answer 30

Foreign Exchange Currency.

Question 31

additional time allotted by the hotel after normal check-out time (needs manager approval).

Answer 31

LCO late checkout

Question 32

letter issued to the guest’s company as an assurance that they are shouldering the expenses.

Answer 32

Letter of authorization (LOA)

Question 33

Guest booked for a minimum of 6 nights.

Answer 33

Long staying guest (LSG)

Question 34

NCI

Answer 34

Newly checked in guest.