Lesson 3: Terminologies Flashcards
Confidential personalized series of letters and/or numbers, which
serve as user ID to log in/out the computer system.
Access code
Money received by the hotel in advance of the guest arrival to guarantee the room accommodations.
Advance deposit
Money requested by hotel at check-in of a guest who is unable to produce any of the credit cards or any other form of credit, accepted by the hotel.
Advance payment
Changes in particulars against original reservation.
Amendment
Goods and services given to the guest without any extra charge (e.g. soap, stationeries, shaving kit, sewing kit etc.)
Amenities
Date of Check-in
Arrival
heavy check-in and check-out on the same day.
Back to back
Contains the records of all undesirable guests, companies and travel agents.
Blacklist
Providing guests with alternative accommodations (to include complimentary transfers) in another hotel of the same category or higher due to unavailability of rooms. s.
Bump off
A reservation voided upon the request of the guest. Different types of reservations are subject to various cancellation requirements.
Cancellation
Procedures involves in receiving and registering a guest at the Front
Desk.
Check in
Procedures involves in the settlement of accounts by a guest on his
departure.
Checkout
time designated by hotel for the guest to check-in his room, normally by 2:00 in the afternoon.
Checkin time
time designated by hotel for the guest to vacate his room at completion of stay, normally by 12:00nn.
Checkout time
Period when the hotel is fully booked. Additional reservations are declined.
Closed out dates
Refers to a room service that is free. Room or service provided but guest is not charged.
Comp/complimentary
use of a hotel room from 8am to 5pm. A special rate is given.
Day use
Checkout date.
Departure
indicated by guest who requires privacy. For cases wherein the DND sign has been up more than 48 hours, Duty Manager may be required to check the room and ensure safety of guest.
Privacy sign
Do Not Release, room may be out of order or may be for other important
reason.
DNR
complete list of guests checking out on a given day with their expected
departure time.
Due outs
when a guest will be checking –in before 1:00pm.
Early arrival
a guest who wants to check-out before the original scheduled date or departure time.
Early departure
a condition wherein a guest arrives at the hotel without having to
check in at the Front Desk. However, guest needs to provide his credit card details by filling up the “C.C.A.F” and scanned copy of their ID prior to their date.
Express check in
