Lesson 2: Functions

Question 1

Directly supervises all front office personnel and ensures proper
completion of all front office duties.

Answer 1

Front office manager

Question 2

Responsible to assist the Front office manager in his day to operations and also take charge when FOM is not available.

Answer 2

Assistant Front office managers

Question 3

Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.

Answer 3

Duty manager

Question 4

Responsible for all the guest relations related activities in the
hotel.

Answer 4

Guest relations manager

Question 5

Responsible for all reservations related tasks.

Answer 5

Reservation manager

Question 6

Responsible for managing the hotels online inventory, website, Online Travel Agents etc..

Answer 6

Revenue manager

Question 7

Registers guests, and maintains room availability information.

Answer 7

Front desk agent

Question 8

Maintains and settles guest folios, and properly checks out guests.

Answer 8

Cashier

Question 9

Controls the job of the Accounts Receivable Clerk, and prepares daily
reports to management (ex: Occupancy Report and Revenue Report).

Answer 9

Night auditor

Question 10

Takes Messages, provides Directions to Guests, and maintains Mail.

Answer 10

Mail & Information Clerk:

Question 11

Responsible to assist guests by booking tours, making theatre and restaurant reservations, etc.

Answer 11

Concierge

Question 12

Manages the Switchboard and coordinates Wake-up Calls.

Answer 12

Telephone operator

Question 13

Responds to Reservation Requests and creates Reservation Records.

Answer 13

Reservation agent

Question 14

Responsible to oversee and assists the duties and tasks of the respective
staff work.

Answer 14

Supervisors

Question 15

Handles Guest Luggage, escorts Guests to their Rooms, and assists guests for
any bit of information requested.

Answer 15

Bellman