LESSON 3 (Functions of communication and its effectiveness)

Question 1

6 primary functions

Answer 1

INSTRUMENTAL, REGULATORY, INFORMATIONAL, INTERPERSONAL, HEURISTIC, PERSUASIVE

Question 2

To ask for things, give commands or make requests

Answer 2

INSTRUMENTAL

Question 3

To control the behavior of others, give directions, or influence actions.

Answer 3

REGULATORY

Question 4

To share knowledge, ideas and experience

Answer 4

INFORMATIONAL

Question 5

To build and maintain relationships, express emotions and connects with others

Answer 5

INTERPERSONAL

Question 6

To learn and discover new things, explore ideas, and solve problems.

Answer 6

HEURISTIC

Question 7

To influence or change beliefs, attitudes, or behaviors of others.

Answer 7

PERSUASIVE