Lesson 3 Flashcards
What are the main interview tips for Contact Tracing?
- Build Trust: Be polite, non-judgemental, and help address their concerns
Be confident - Show that you are knowledgeable and prepared
Invite questions - Throughout the interview, invite the respondent to ask questions. This will help establish a conversational flow and show you care about their perspective
Listen more than you speak
Use open-ended questions
Communicate in a way that the respondent understands - Avoid technical terms, jargon, or confusing sentences
Stick to the facts - Provide clear information and correct and misconceptions about COVID-19. It’s better to say “I don’t know, but I can get that information for you,” than to make up an answer.
Encourage positive behaviors - Validate the respondent if they describe actions or express a plan to act in a way that will protect themselves and others from the spread of COVID-19. Show that you’re grateful for the information they provide.
What is risk communication?
Providing and exchanging up-to-date information and advice to people facing a threat to their health. The purpose is to enable people at risk of getting COVID-19 to make informed decisions to protect themselves and their families.
What is culture?
The learned and shared behavior of a community of people who interact with one another
Cultural Sensitivity vs Cultural Humility
Sensitivity - Recognizing that cultural differences between people exist, and that these differences don’t mean one group is better or worse than another.
Humility - Consider our own cultural beliefs, gain a better understanding of the cultures of others, avoid statements and behaviors that suggest your own culture or experiences are better than others
How can culture affect contact tracing?
- Affects the way people describe or communicate their symptoms
- How they understand causes of illness, infection and transmission
- Why the take action, or don’t take action, when they’re sick
- How they interact with healthcare professionals
- Privacy about identifying their contacts
- How they feel interacting with a person from another gender
Stigma in relation to contact tracing
Diseases can make anyone sick, regardless of their race or ethnicity. Unfortunately, some people might unfairly blame or avoid individuals from a particular culture (create stigma) because of fear about COVID-19
Questions you can ask to learn about someone’s culture
- How do you prefer to be addressed?
How are important healthcare decisions made in your family?
Are there certain healthcare procedures and tests that your culture does not allow?
If I send you follow-up information, which language are you most comfortable reading in?
Steps to starting a PUI phone interview
- Introduce yourself
- Confirm the identity of the individual
- Ask if this is a good time to talk, and if they’re in a place where they can talk privately
- Explain the purpose of your call
- Before asking the questions, explain that the conversation is confidential.
Starting PUI interview
- Ask PUI about their contact information and demographics
- Collect medical information
- Collect information about the individual’s potential exposure to COVID-19, before moving on to contact tracing
- Identify PUI’s potential infectious period
- Document any COVID-19 related symptoms
- Identify contacts during infectious period
- Collect identifying and locating information for each contact
Giving advice and instructions during PUI interview
- Engage and build trust
- Offer to connect the PUI to clinical services
- Share approved information about isolating and monitoring symptoms
- Check with supervisor if PUI needs more than the services you’re approved to provide
Conclusion of PUI interview steps
- Inform PUI that you might be back in touch if more information is needed
- Give PUI an opportunity to ask questions
- Explain how the information will be used
- Thank the PUI for their time
- Share your contact information
