LESSON 3

Question 1

• a process of exchanging verbal and/or non-verbal information between two or more people who can be either the speaker or the receiver of messages.
• used to meet the purpose of a person. The purpose could be to inform, to
  persuade, or to entertain.
• can be in the form of written, verbal, non-verbal, and visuals.

Answer 1

Communication

Question 2

This involves texts or words encoded and transmitted through memos, letters, reports, on-line chat, short message service or SMS, electronic mail or e-mail, journals and other written documents.

Answer 2

Written communication

Question 3

It involves an exchange of information through face-to-face,audio and/or video call or conferencing, lectures, meetings, radio, and television.

Answer 3

Verbal communication

Question 4

It involves the use of the following to convey or emphasize a message of information.

Answer 4

Non-verbal communication

Question 5

this includes tone, speech rate, pitch, pauses and volume.

Answer 5

Voice

Question 6

This includes facial expressions, gestures, postures, and eye contact.

Answer 6

Body language

Question 7

refers to an area of space and distance that a person from a different culture, personality, age, sex, and status adopts and puts for another person.

Answer 7

Personal space or distance

Question 8

refers how a person presents himself/herself to a particular situation, whether formal or informal.

Answer 8

Personal appearance

Question 9

involve the use of images, graphs, charts, logos, and maps.

Answer 9

Visuals

Question 10

refers to planning what and how you communicate your ideas to other people who are older than you are or who occupy a higher social or professional position such as your parents, teachers, and supervisors, among others.

Answer 10

Intended communication

Question 11

It happens when you unintentionally
send non-verbal messages to people you are communicating with, or when you suddenly make negative remarks out of frustration or angerI

Answer 11

Unintended communication

Question 12

Communication is a complex process that requires you to?

Answer 12

o know your audience,
o determine your purpose,
o identify your topic,
o expect objections,
o establish credibility with your target audience,
o present information clearly and objectively, and
o develop a practical, useful way to seek for feedback.

Question 13

The communication process involves elements such as ?

Answer 13

• source
• message
• encoding
• channel
• decoding
• receiver
• feedback
• context
• barrier

Question 14

the speaker or sender of a message

Answer 14

 Source

Question 15

the information, or ideas from the source or speaker

Answer 15

 Message

Question 16

the process of transferring the message

Answer 16

Encoding

Question 17

the means to deliver a message such as face-to-face conversation, telephone calls, e-mails, and memos, among others

Answer 17

Channel

Question 17

the recipient of the message

Answer 17

Receiver

Question 17

the process of interpreting an encoded message

Answer 17

Decoding

Question 18

the reaction or responses of the receiver to the message from the sender

Answer 18

Feedback

Question 19

Context – the situation or environment in which communication takes place

Answer 19

Context

Question 19

the factors which may affect the communication process.

Answer 19

Barriers

Question 20

Examples of barriers to communication?

Answer 20

 Culture
 Individual differences
 Language use
 Noise
 Past experiences
 Status

Question 21

In the Shannon-Weaver’s model the sender is active while the receiver is passive during the communication process.

Answer 21

a one- way process of communication

Question 22

In the Shannon-Weaver’s model, it is
exemplified by a transactional model. The messages, information, or ideas are sent and received at the same time. Hence, the sender and the receiver become active during the process, and both active during the process, and both serve as communicators.

Answer 22

a two-way process of communication

Question 23

they deal with values, righteousness, and behavior appropriate for human communication particularly in a multicultural situation.

Answer 23

Communication Ethics

Question 24

Enumerate the ethical considerations:

Answer 24

 Uphold integrity.
 Respect diversity of perspective and privacy.
 Observe freedom of expression effectively.
 Promote access to communication.
 Be open-minded.
 Develop your sense of accountability.

Question 25

Be truthful with your opinion and be accurate with your judgment.

Answer 25

Uphold integrity

Question 26

Show compassion and consideration with the
beliefs, status, affiliations, and privacy of others.

Answer 26

Respect diversity of perspective and privacy.

Question 27

Be careful of what and how you say your words depending on the type of people you are communicating with.

Answer 27

Observe freedom of expression effectively.

Question 28

Give others an opportunity to express what they feel and think about the message being communicated.

Answer 28

Promote access to communication.

Question 29

Accept that others have different views or opinions, which may conflict with yours. So, listen and process the views of other people, and learn how to reconcile their opinions with your own.

Answer 29

Be open-minded.

Question 30

Acknowledge responsibility for all your actions,
good or bad.

Answer 30

Develop your sense of accountability.

Question 31

Enumerate some guidelines for effective communications.

Answer 31

 Be clear with your purpose.
 Support your message with facts.
 Be concise.
 Provide specific information in your feedback.
 Adjust to the needs, interests, values, and beliefs of your audience.
 Observe communication ethics.
 Be your natural self and appear very confident.

Question 32

As a sender, you must have a specific purpose in mind. This can help you convey your message effectively to your target audience or receivers in
written, verbal, non-verbal, or visual form.

Answer 32

Be clear with your purpose.

Question 33

When you provide incomplete or vague information, you can cause confusion or misunderstanding in your audience. Hence, you should be well- prepared with your supporting ideas through examples, experiences, or observations when you deliver a message.

Answer 33

Support your message with facts.

Question 34

There is always a sense to this cliché, “keep it short and simple.” Avoid irrelevant or unnecessary details in your message and keep it concise.

Answer 34

 Be concise

Question 35

Give comment that is timely, constructive, and specific to the topic being discussed.

Answer 35

Provide specific information in your feedback.

Question 36

Every person has different needs and comes from different cultural background. Your role as an effective communicator is to adjust to those needs, interests, values, and beliefs of your audience. Essentially, use language or vocabulary which is appropriate to your audience. Avoid
technical terms and jargons because they can be barriers to communication.

Answer 36

Adjust to the needs, interests, values, and beliefs of your audience.

Question 37

Some ethical practices in communication have been mentioned. Observing ethics in a communication process will help you build your credibility and make you more professional.

Answer 37

Observe communication ethics.

Question 38

Have the right attitude and happy disposition in life; control your emotions, and think well before you speak.

Answer 38

Be your natural self and appear very confident.