LESSON 2

Question 1

Enumerate the Principles of Effective Communication

Answer 1

-Clarity
- Conciseness
- Respect
- Active Listening

Question 2

Use clear and concise language that is easy to understand.

Answer 2

Clarity

Question 3

Avoid unnecessary words and phrases.

Answer 3

Conciseness

Question 4

Show respect for the other person’s opinions and feelings.

Answer 4

Respect

Question 5

Pay attention to what the other person is saying and ask questions to
clarify.

Answer 5

Active Listening

Question 6

Enumerate the Verbal Communication Strategies

Answer 6

-Active Voice
- Tone of Voice
- Choice of Words

Question 7

Adjust your tone of voice to match
the situation and audience.

Answer 7

Tone of Voice

Question 8

make your communication more direct and engaging.

Answer 8

Active Voice

Question 9

Choose words that are appropriate
for the audience and context.

Answer 9

Choice of Words

Question 10

the process of exchanging information, ideas, and feelings. It is an essential skill for success in all aspects of life, including personal relationships, work, and education.

Answer 10

Communication

Question 10

Enumerat the Nonverbal Communication Cues

Answer 10

1. Body Language
2. Eye Contact
3. Proximity
4. Appearance

Question 11

Your posture, gestures, and facial expressions communicate
messages.

Answer 11

Body Language

Question 12

Maintaining eye contact shows that you are engaged and interested.

Answer 12

Eye Contact

Question 13

The distance you maintain from others can influence how they perceive you.

Answer 13

Proximity

Question 14

Your clothing and overall appearance can send nonverbal signals.

Answer 14

Appearance

Question 15

Enumerate the Active Listening and
Feedback

Answer 15

1. Pay Attention
2. Ask Questions
3. Summarize
4. Provide Feedback

Question 16

Focus on the speaker and avoid distractions.

Answer 16

Pay Attention

Question 17

Clarify anything you don’t understand.

Answer 17

Ask Questions

Question 18

Repeat back what you heard to ensure understanding.

Answer 18

Summarize

Question 19

Share your thoughts and feelings respectfully.

Answer 19

Provide Feedback

Question 20

What are the Communication Processes
and Workflows?

Answer 20

Message Creation
|
Transmission
|
Reception
|
Feedback

Question 21

Formulating the message to be communicated.

Answer 21

Message Creation

Question 22

the message through a chosen channel.

Answer 22

Transmission Sending

Question 22

The receiver receiving and
interpreting the message.

Answer 22

Reception

Question 23

The receiver’s response to the message.

Answer 23

Feedback

Question 24

Enumerate the Considerations in
Communication

Answer 24

• Honesty
• Respect
• Fairness
• Responsibility

Question 25

Be truthful and transparent in your communication.

Answer 25

• Honesty

Question 26

Treat others with courtesy and consideration.

Answer 26

Respect

Question 27

Ensure that all parties have equal opportunities to communicate.

Answer 27

Fairness

Question 28

Take responsibility for your words and actions.

Answer 28

Responsibility

Question 29

Effective communication is an ongoing process that requires continuous improvement.

Answer 29

Growth

Question 30

Communication fosters relationships and builds understanding.

Answer 30

Connection

Question 31

Communication can influence
thoughts, behaviors, and outcomes.

Answer 31

Impact