Lesson 3 Flashcards
refers to the duty or obligation to satisfactorily perform or complete a task that one must fulfil and which has a consequent penalty for failure.
Responsibility
refers to the obligation of an individual or organization to account for its activities, accept responsibility for money or other entrusted property.
Accountability
The main difference between responsibility and accountability?
responsibility can be shared while accountability cannot
is answerability, blameworthiness,
liability, and the expectation of account-giving
accountability
may refer tobeing in charge, being the owner of a task or event
responsibility
Responsibilities and Accountabilities to
the Employee:
Pay Wages and Taxes
Create and Maintain Safe Workplace
Facilitate Worker’s Compensation Insurance
Enforce Anti- Discrimination Law ( EEQ )
Create and Maintain a Favorable Working Environment
Respect Human Rights
Support Career Development
TRain and Educate Employees
Manage Performance
Give rewards and Benefits
Responsibilities and Accountabilities to the
Government
Observe Law, Rules and Regulations
Pay Taxes
Follow Environment Regulations
Abide by Labor Laws
Avoid Restrictive Trade Practices
Disclose Financial Statements
Avoid Corruption
Assist in implementing Socio-Economic Policies
Advise the Government
Complete Promptly Government Contracts
Contribute to Government Treasury
Contribute to Political Stability
Responsibilities and Accountabilities to the
Creditors:
Give Correct Information
Provide Fair Return on Investment
Strengthen Share Prices
Honor Fiduciary Duties
Responsibilities and Accountabilities to the
Suppliers:
Practice Fair Pricing and Licensing
Avoid Coercion and Litigation
Maintain Stability
Maintain Confidentiality
Pay on Time
Select Suppliers with discernment
There are three fundamental requirements every company must need from their
suppliers:
Legal compliance
Quality Control
Environmental Conservation
Responsibilities and Accountabilities to the
Consumers
Ensure Quality of Products and Services
Ensure Consumers Health and Safety
Provide Easy-to-Use-Products
Provide Free Training
Be fair with Prices
Be Honest in Advertising and Marketing
Be Honest in Dealings
Attend to Complaints
Service Even After Sales
Respect Customers Time
Treat Customers Well
Ensure Regular Supply
Research and Develop to increase Customer Satisfaction
Avoid Monopolistic Competition
Responsibilities and Accountabilities to the
General Public:
Be Fiscally Responsible
Consider Public Input
Take Care of the Community
Responsibilities and Accountabilities to the
Environment:
Comply with Environment Legislation
Dispose Waste Properly
Recycle
Conserve and Protect Biodiversity
Prevent and Remedy Damages to Environment
Report an incident
Use scarce Natural Resources Sparingly
It shows duties and responsibility to pay the debts (utang ) and it with
inner-self-free will ( na-loob ) the unsolicited gift or good treatment received from
other people.
An obligation to appropriately repaty the good deeds which value is impossible to
quantify or if there is a quantifiable value it may involve deeply personal internal
dimension that will usually start from one generation and continue to another
generation. In business, there are plenty of reasons that may influence the
business practices, either positive or negative outcome that may vary with ethical
issue.
Utang na Loob ( Debt of Gratitude )
To show respect, love, care and support to their elders, parents, relatives and ancestors. It upholds the affection and display courtesy to the family that most cases are likely working together in one company; living together in one house; paying the house bills
of their parents. It also take good care of one’s parents and engage in good conduct not just towards parents but also outside the home so as to bring a good name to one’s parents and ancestors.
Filial Piety
It shows loyalty and trust relationship between a customer and
supplier. It usually established at the market or business. If a buyer
finds a trusted seller that offers a quality product they need, the
loyalty and commercial connection of a buyer will be established to
the seller and made several business transaction with their so
called
sUki
Is the relationship between a guest and a host, wherein the host receives
the guest with goodwill, including the reception and entertainment of guest,
visitors, or strangers,
Entrepreneurs should master on how to treat and provide excellent services
on welcoming their suppliers and customers to create a good reputation and
relationships since hospitality plays the fundamental role to increase or
decrease the volume of sales, popularity and production growth in a
business.
Hospitality
Business operates and grow not only by means of profit and management. An entrepreneur operates business to find joy and happiness in his life. Helping people promoting employment and providing quality product and services to their clients create a joyful
feeling. Filipino values always find reason to feel joy and has a sense of humor to established camaraderie to others. It sheds light on the optimism and positivity of Filipino in whatever situation they are in. It serves as a coping technique to remain determined in every struggles or challenges in life and in business.
Humor, Adaptability and Creativity
A Filipino has a sense of resourcefulness or the ability to survive with whatever
situation or challenges they have. They have an extraordinary ability to create
something out of almost nothing. If a filipino is trapped in an uninhabited island, he
would still be able to find a safe area to stay, provide materials to build a house, find
foods to eat and create different tools to survive. In business, if it is needed to
promote and increase the volume of sales, a Filipino has always the ability to find
different techniques, marketing strategies and ideas to perform and create a product
in order for the business to survive.
Resilience, Resourceful and the Ability to Survive
Filipino businessmen placed God as the center of their business. A business man with
faith and religious for instance serves not just his customers, but all of humanity and the
planet.
Managers also demonstrate servant- leadership which is an attitude and set of practices
that deepenes the lives of individuals, creates better organization and eventually builds a
more just and caring humanity
Faith and Religiosity
Filipinos are determined and persistent to accomplish whatever
they have set in their minds in business. Hardwork and
industriousness play a vital role to establish and develop business
progress. They need employees who are willing to work overtime,
with minimal supervision and resourcefulness comes with a hard
work to serve the business.
Hard Work and Industry
shows letting things happen beyond
their control. It shows an attitude of a person that is willing to
submit everything to God or leaving things to happen by fate. Some
of investors operate business beyond their control. They will only
believe that the market will accept it if they will “ do their best and
let God do the rest.”
Bahala Na
which literally means
“tomorrow” or unspecified future time”. In business, the attitude that
lends to delay the task, putting off tomorrow what they can do for today
or postpone on the things that should be done right now may reduce
volume of sales, loss customer trust and satisfaction, waste
opportunities and interrupt the workflow.
Manana Habit
It supports with the strong relationship of people. Most of the job
seekers automatically hired regardless of their qualifications and
educational background through endorsement, political
connections, family affiliations ( nepotism) or friendships ( Cronyism
)
Padrino
