Lesson 2.1: The Business Processes (General)

Question 1

is a work system whose activities are devoted to capturing, transmitting, storing, retrieving, manipulating and displaying information.

Answer 1

information system

Question 2

An information system is a work system whose activities are devoted to _____, _____, ______, ______, _______ and ________ information.

Answer 2

in order:

capturing
transmitting
storing
retrieving
manipulating
displaying

Question 3

T/F As such, information systems inter-relate with data systems on the one hand and activity systems on the other.

Answer 3

True

Question 4

emphasizes mathematically based, normative models to study information systems, as well as the physical technology and formal capabilities of these systems.

Answer 4

technical approach

Question 5

What are the contemporary approaches to information systems?

Answer 5

• Information systems are sociotechnical systems.
• The technical approach emphasizes mathematically based, normative models to study information systems, as well as the physical technology and formal capabilities of these systems.

Question 6

Why information system is important?

Answer 6

• Information systems gain their importance by processing the data from company inputs to generate information that is useful for managing your operations.
• To increase the information system’s effectiveness, you can either add more data to make the information more accurate or use the information in new ways.

Question 7

is the information produced by a system or process from a specific input.

Answer 7

output

Question 8

Types of Information System

Answer 8

• transaction processing systems
• decision support systems
• knowledge management systems
• learning management systems
• database management systems
• office information systems.

Question 9

is a cycle of processes that support the organization’s learning activities:

Answer 9

Information Management

Question 10

basic activities of information management / cycle of processes of information management

Answer 10

• identifying information needs
• acquiring information
• organizing and storing information
• developing information products and services
• distributing information
• and using information

Question 11

Information systems are also known as

Answer 11

sociotechnical systems

Question 12

Although they are composed of machines, devices, and “hard” physical technology, they require substantial ____, _______, and _______ investments to make them work properly

Answer 12

social, organizational and intellectual

Question 13

a growing part of the information systems field, does not ignore technology, but tends to focus on non-technical solutions concentrating instead on changes in attitudes, management and organizational policy, and behavior.

Answer 13

behavioral approach

Question 14

Contemporary Approaches to Information Systems

Answer 14

Technical Approaches

Behavioral Approaches

Question 15

What covered by technical approaches?

Answer 15

Management Science
Computer Science
Operations Research

Question 16

What covered by behavioral approaches?

Answer 16

Psychology
Economics
Sociology

Question 17

T/F Technology must be changed and designed, sometimes even “de-optimized,” to fit organizational and individual needs.

Answer 17

true

Question 18

the performance of a system is optimized when both the technology and the organization mutually adjust to one another until a satisfactory fit is obtained.

Answer 18

sociotechnical perspective

Question 19

The behavioural approach looks at the _____, _______, and _______ aspects of the system.

Answer 19

psychological, sociological and economic

Question 20

Behavioral Approach deals with issues of:

Answer 20

Design
Implementation
Business Integration
Management

Question 21

This approach is based on the impact of the behaviour and also on the response of the people in the organization.

Answer 21

Behavioural Approach

Question 22

Three things emphasized in Technical approach

Answer 22

• mathematically based models to study an information system,
• looks at physical technology and formal capability of the system,
• the emphasis at identifying solutions that can be represented by formulas.