Lesson 2: The Office Environment

Question 1

What does Office Politics refer to?

Answer 1

It refers to the interpersonal interactions that involve the desire to affect some change, often through use of authority

Question 2

What are the 4 constructively political terms?

Answer 2

Your personal reaction
Not all conflict is bad
Recognize the ones in control
Align agendas

Question 3

List the process of conflict management

Answer 3

Investigate
Acknowledge
Attitude
Action
Analysis

Question 4

The customer is always right, what are the 4 things?

Answer 4

Transparency
Empathy
Proactive and Positive
Keep records

Question 5

List the things you need to do when facing your boss

Answer 5

Consider the time and place
Body language
Focus on the positive
Ask questions
Perspective
Preparation 
Your own communication

Question 6

What are the 4 types of colleagues

Answer 6

1. quick moving, outspoken, appear stern
2. quick moving, outgoing, open and talkative
3. paced, warm and friendly
4. paced, reserved, appear stern

Question 7

What type of question do you ask a person that is quick moving, outspoken, appear stern

Answer 7

What questions

Question 8

What type of question do you ask a person that is quick moving, outgoing, open and talkative

Answer 8

who questions

Question 9

What type of question do you ask a person that is paced, warm and friendly

Answer 9

how questions

Question 10

What type of question do you ask a person that is paced, reserved, appear stern

Answer 10

why questions