Lesson 1: Communication Flashcards
What are the 3 misunderstandings
Directions
Metric System
Translations
What are the communication barriers?
Noise
Interpersonal
Intrapersonal
What is noise in communication barriers?
It is anything that can prevent the message from reaching the receiver and from being interpreted incorrectly
What is intrapersonal barriers in communication?
It is built-in barriers that lead to misunderstandings
What is interpersonal barriers in communication?
These are boundaries that exist between people
What are the 4 types of noises in communication barriers?
Physical noise
Psychological noise
Physiological noise
Semantic noise
What are the 4 intrapersonal barriers
Faulty assumptions
Stereotypes
Mindset
Conflicting backgrounds
What are the 4 types of interpersonal barriers in communication?
Lack of vocabulary
Verbal and non-verbal mismatch
Excessive emotions
Communication selectivity
What are the vocal elements?
Pitch
Pauses
Volume
Pace
What do you need to do to ensure your message is as clear as possible?
Start with what the reader needs to know Be direct and tactful Make sure your message is relevant Limit the amount of words Remove unnecessary terms
What are the 8 steps of giving constructive feedback?
Be specific Be sincere Be direct Show appreciation for good work Show concern if necessary Give feedback in person Consider time and place Based on observations and not interpretation
What are the 4 things to do when responding to feedback?
Appreciate
Acknowledge
Consider
Act
An Elevator pitch has 3 steps, list them
Think
Prepare
Present
What are the 4 elements you need to include in your elevator pitch?
Hook
Passion
Length
Request
What are the 4 types of non-verbal communication?
Facial expression
Eye contact
Gestures
Posture
