Lesson 2

Question 1

The planning, organizing, leading, and controlling of human and other resources do achieve organizational goals effectively and efficiently

Answer 1

Management

Question 2

People responsible for supervising the use of organizations resources to meet its goals

Answer 2

Managers

Question 3

A measure of how efficiently and effectively managers are using organizational resource to satisfy their customers and achieve goals

Answer 3

Organizational Performance

Question 4

A measure how well or productively resources are used to achieve a goal

Answer 4

Efficiency

Question 5

A measure of the appropriateness of the goals an organizational is pursuing and the degree to which they are achieved

Answer 5

Effectiveness

Question 6

Meanings doing the things right
Productivity metric

Answer 6

Efficiency

Question 7

Doing the right thing
Quality metric

Answer 7

Effectiveness

Question 8

Management should identify the goals and create a reasonable course of action to attain them

Answer 8

Planning

Question 9

Taking previously created poan and putting it into action

Answer 9

Organizing

Question 10

Managers should then shift their attention to the people. Consist of motivating and influencing employees to do the work and meet performance standards

Answer 10

Leading

Question 11

Monitoring performance process through project execution and making adjustments if needed.

Answer 11

Controlling

Question 12

Responsibility of setting goals and objectives

Answer 12

Top-level Manager

Question 13

Also known as executory management.
Refers to the layer between senior and first line managers

Answer 13

Middle manager

Question 14

Also known as front line or supervisory managers, the lowest management level in an organization

Answer 14

First-line manager

Question 15

A group of people who works together and process similar skills or use the same knowledge, tools, or techniques

Answer 15

Department

Question 16

An attempt to make an organization more efficient by eliminating the jobs of large number of people

Answer 16

Reconstructing

Question 17

Contracting with another company, usually (but not always) abroad, to have it perform an activity the company once performed itself

Answer 17

Outsourcing

Question 18

Expanding employee’s knowledge task and responsibilities

Answer 18

Empowerment

Question 19

Group of employees with the responsibility for supervising their own actions such that the team can monitor its members and quality of the work performed

Answer 19

Self-managed teams

Question 20

The set of specific task that person is expected to perform because of the position he or she holds in the organization

Answer 20

Managerial role