Lesson 15 : CHANGE MANAGEMENT IN HEALTH INFORMATICS

Question 1

can influence the way dynamic business tasks are led. including the computerization of a particular business segment

Answer 1

Operational changes

Question 2

when the business direction, in relation to its vision, mission, and philosophy, is altered.

Answer 2

Strategic changes

Question 3

influence the internal organizational culture, for example, the way the business is conducted, such as actualizing a CQI (continuous quality improvement) framework.

Answer 3

Cultural changes

Question 4

human resources occur primarily due to political reasons of varying types (ie, commonly changes that happen on top patronage levels in the government agencies).

Answer 4

Political changes

Question 5

Organizations are driven to change in order to respond to the many pressures they encounter from their environment. These pressures usually include:

Answer 5

Global competition;
Changes in customer demand;
Technological advances and
New legislation.

Question 6

a collaboration between a team of engineers, doctors, and researchers from UP Diliman and UP Manila, led by electronics and communication engineer Nathaniel Cruz, who is currently with the National Telehealth Center.

Answer 6

RxBox

Question 7

enables real-time consultation with the use of appropriate telemedicine equipment and the assistance of a physician and nurse.

Answer 7

specialist teleconsulations

Question 8

establishes online communication between the MedWay physician and the patient regarding follow-up of medical results in cases where the patient hails from a distant location or is unable to immediately visit the clinic.

Answer 8

Follow-up Teleconsulations

Question 9

patients are notified of the medical evaluation results via text messages on their individual cell phones.

Answer 9

Telefollow-up

Question 10

Mobile app-based Telemedicine centers, on the other hand, include

Answer 10

MyPocketDoctor and MyDocNow

Question 11

offers the most comprehensive set of telemedicine services, being the first medical clinic in the Philippines to mobilize its Pre-Employment Medical Examination (PEME) arm into the path of delivering interactive healthcare.

Answer 11

Medway Healthcare, Inc

Question 12

electronic patient records to the wireless transmittal of patient files for remote diagnosis, improvements in communication and technology will lead to better delivery of healthcare services or the use of electronic communications to transmit and exchange medical information and data to provide patient treatment, is quickly gaining momentum within the country and the rest of the ASEAN region.

Answer 12

Telemedicine

Question 13

the stewards and guardians of patient health information. They represent the patient’s interests in matters of privacy and security. information release, issues and guidelines regarding record access, and general consumer education about personal health records.

Answer 13

Health information management professionals

Question 14

specialize in managing patient health information and medical records, administering computer information systems, and classifying using standard coding systems, the diagnoses, and procedures for health care services provided to patients.

Answer 14

Health information management professionals

Question 15

ensuring that accurate and up-to-date information is available when needed at appropriate places.

Answer 15

Availability

Question 16

helping to ensure that healthcare providers are responsible for their access to and use of information, based on a legitimate need and right to know

Answer 16

Accountability

Question 17

knowing and controlling the boundaries of trusted access to the information system, both physically and logically

Answer 17

Perimeter identification

Question 18

enabling access for health care providers only to information essential to the performance of their jobs and limiting the real or perceived temptation to access information beyond a legitimate need.

Answer 18

Controlling access

Question 19

ensuring that record owners, data stewards and patients understand and have effective control over appropriate aspects of information privacy and access.

Answer 19

Comprehensibility and control

Question 20

It is still highly relevant today and often used as the basis for many change management strategies

Answer 20

Kurt Lewin’s Three-step “Unfreeze-Change-Refreeze” Model

Question 21

“Awareness of the business reasons for change; Desire to engage and participate in the change: Knowledge about how to change, Ability to implement change, and Reinforcement to ensure change sticks.”

Answer 21

Proski’s ADKAR Model

Question 22

focuses on efficient and effective change management in a competitive world. Highlights include building a strong, collaborative team and a solid strategy; creating effective communication channels; supporting staff empowerment; using a phased and steady approach; and securing the change within an organization’s culture.

Answer 22

Kotter’s 8-Step Model of Change

Question 23

a series of tools, techniques, and processes aimed at successfully affecting change.

Answer 23

Change management

Question 24

The leading research unit in the university of the Philippines responsible for developing cost effective tools and innovations in the realm of information and communications technology ICT for improving healthcare.

Answer 24

National Telehealth Center NTC

Question 25

Has features that enable teleconsulations via email, video calls of SMS.

Answer 25

RxBox

Question 26

It has sensors that can measure a patient’s blood pressure, temperature, oxygen saturation rate, pulse rate, and even the electrocardiogram rate, and this information may all be sent to the specialist doctor via email or SMS, aiding in patient care

Answer 26

RxBox

Question 27

the ________ stores and files data into a community health information system

Answer 27

RxBox

Question 28

Malaysia initiated a _______________ in 1993, with its first telemedicine project in 1996

Answer 28

Hospital Implementation System

Question 29

Thailand created its _____________ in 2010.

Answer 29

National Health Information Committee

Question 30

In 2009, Singapore developed its ____________, which permitted healthcare practitioners in the island state access to a patient’s records across the healthcare continuum.

Answer 30

National Electronic Health Record

Question 31

the Philippines has developed an _____________ for 2014 to 2020, whose objective is to utilize information and communication technologies in the health sector

Answer 31

eHealth Strategic Framework and Plan