LESSON 1.1 Flashcards
2 Distinct types of food and beverages establishments
COMMERCIAL FOOD SERVICE AND NON-COMMERCIAL FOOD SERVICE
Services in food and beverages (6)
Table Service
Family Service
Plate Service
French Service
Gueridon Service
Silver Service
Accommodations for a period or a place to sleep for overnight or long-term services to people.
Lodging
Comprise operations whose primary business is food and beverage.
Commercial food services
Where food and beverages are served but they are not the primary business.
Non-commercial food services
Any activity that people do for rest, relaxation and enjoyment to make them free from the demands of work and duty.
Recreation
Any activity that people do for rest, relaxation and enjoyment to make them free from the demands of work and duty.
Recreation
5 Components of leisure and entertainment
Sports and Physical Recreation
Arts and Entertainment
Countryside Recreation
Home-based leisure
Play and Activity-based leisure
it is a form of physical activity which involves some element of competition between 2 or more groups and usually is governed by rules and uncompetitive activities. Physical activity are sometimes not only for recreation but aimed at improving health and wellness as well.
Sports and physical recreation
are the things that take place outdoor which ‘entertain you’. These include: theatre and musical plays, opera, recitals, fireworks, concerts, ballet show, cinema, cabaret, stand-up comedy in bars, art galleries/viewing, exhibitions and festivals.
Arts and Entertainment
Can take place in National Parks, Areas of Outstanding Natural Beauty or in places that are considered heritage in a country. Some examples are mountains, hills, valleys, lakes, fields and beaches.
Countryside recreation
Activities that can be done without leaving your home but in the comforts of your home. It includes: paling and listening to music, watching television, arts and crafts, gardening, online gaming, reading, and board games.
Home-based leisure
This kind of leisure is mainly associated to activities that involve children, young adult and teens.
Play and Activity-based leisure
2 Types of Physical recreation
- Based on the ROLE of the person involved
- Based on the LOCATION of the physical activity
Based on the role of the person involved (2)
ACTIVE OR PARTICIPATIVE, e.g. playing volleyball and basketball
PASSIVE OR SPECTATOR, e.g. watching a game
Based on the location of physical activity
LAND-BASED RECREATION AND TOURISM
examples: hiking, golfing, biking, camping, and sports game
WATER-BASED RECREATION AND TOURISM
examples: swimming, scuba diving, sport fishing and canoeing
2 types of travel
Business travel
Leisure travel
A person travels to another place for work and spends money on hospitality and tourism products
Business travel
A person travels for recreation and entertainment.
Leisure travel
The process of making movement of people from one place to another using primitive and simple to modern and complex means of transportation. This may include automobiles, buses, trains, ships and planes.
Transportation
Components of Travel Services (5)
- Travel Agencies
- Online Travel Agencies (OTAs)
- Tour Operators
- Destination Marketing Organizations (DMOs)
- Other Organizations
Can be small and privately- owned entity and is a business that operates as the intermediary between the travel, tourism and hospitality industry (supplier) and the traveler (purchaser).
Travel Agencies
One of the advantages of technology can be found in hospitality and tourism. Today, travelers can now search and book everything they need for traveling online.
Online Travel Agencies (OTAs)
Companies or individuals who package all components of offered trip or tourism and hospitality services and then sell them to the traveler personally or through retail outlets or travel agencies.
Tour Operators
Tour Operators may be: (3)
- Inbound Tour Operators
- Outbound Tour Operators
- Receptive Tour Operators
Bring travelers into a country as a group or through individual tour packages
Inbound Tour Operators
Work within a country to make travelers to other countries
Outbound Tour Operators
These are not travel agents and they do not operate the tours. Instead these are operators that work as a liaison and booking agent of various products to tour operators in other markets such as Philippines to USA.
Receptive Tour Operators
This includes national tourism boards, government agencies such as Department of Tourism, city or provincial tourism offices and community tourism offices.
Destination Marketing Organizations (DMOs)
This includes national tourism boards, government agencies such as Department of Tourism, city or provincial tourism offices and community tourism offices.
Destination Marketing Organization (DMOs)
Components of Tourism (5As)
- Attraction
- Accessibility
- Accommodation
- Amenities
- Activities
- Considered to be the most important basic component of tourism.
- Determines the choice of the tourists to visit a destination or choose a particular thing to buy rather that others.
- Any things or any places that a person desires.
Attraction
- The reachability of the place of destination the tourist wants to visit via various means of transportation.
- The primary service that the tourist needs to make travel possible.
Accessibility
- The primary service that the tourist needs at the destination.
- It is a place where the tourists can find food and shelter.
- It is a comfortable place where the tourist after a long exhaustible day of touring can relax.
Accommodation
- Extra facilities that can add attractiveness, accessibility, and accommodation for the tourists.
- These may include room service, hot tub, spa and so on.
Amenities
The word _______ is derived from the Latin word, “Hospes” which means Guest.
Hospitality
The word _______ is derived from the Latin word, “Hospes” which means Guest.
Hospitality
3 Perspective of Hospitality
- The Guest Perspective
- The Operator Perspective
- The Tech Perspective
The perspective wherein as people who serve and give products must have achieved the expectations of their guest-receive good hospitality making customers or the guest feel comfortable and well-served.
The Guest Perspective
- The guest exists to be served; The operator exists to serve.
- To be able to be considered as hospitable, the operator must be successful in making guests feel comfortable and well-catered to.
The Operator Perspective
With technology, restaurants and hotels use reservation, seating and guest management tools to reduce such problems.
The Tech Perspective
The origin of the word ‘Tourist’ dates back to the year ____ AD.
1292 AD
2 Classes of Visitors
- Tourist
- Excursionist
Temporary visitors staying at a place at least or more than 24 hours
Tourist
temporary visitors staying in a place LESS THAN 24 hours in the destination that they have visited. They do not make overnight stay and may include cruise travelers.
Excursionist
The UNWTO states that tourists can be:
- Domestic Tourist
- Inbound Tourist
- Outbound Tourist
