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MACRO PERSPECTIVE OF TOURISM AND HOSPITALITY > LESSON 1.1 > Flashcards

LESSON 1.1 Flashcards

1
Q

2 Distinct types of food and beverages establishments

A

COMMERCIAL FOOD SERVICE AND NON-COMMERCIAL FOOD SERVICE

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2
Q

Services in food and beverages (6)

A

Table Service
Family Service
Plate Service
French Service
Gueridon Service
Silver Service

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3
Q

Accommodations for a period or a place to sleep for overnight or long-term services to people.

A

Lodging

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4
Q

Comprise operations whose primary business is food and beverage.

A

Commercial food services

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5
Q

Where food and beverages are served but they are not the primary business.

A

Non-commercial food services

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6
Q

Any activity that people do for rest, relaxation and enjoyment to make them free from the demands of work and duty.

A

Recreation

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7
Q

Any activity that people do for rest, relaxation and enjoyment to make them free from the demands of work and duty.

A

Recreation

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8
Q

5 Components of leisure and entertainment

A

Sports and Physical Recreation
Arts and Entertainment
Countryside Recreation
Home-based leisure
Play and Activity-based leisure

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9
Q

it is a form of physical activity which involves some element of competition between 2 or more groups and usually is governed by rules and uncompetitive activities. Physical activity are sometimes not only for recreation but aimed at improving health and wellness as well.

A

Sports and physical recreation

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10
Q

are the things that take place outdoor which ‘entertain you’. These include: theatre and musical plays, opera, recitals, fireworks, concerts, ballet show, cinema, cabaret, stand-up comedy in bars, art galleries/viewing, exhibitions and festivals.

A

Arts and Entertainment

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11
Q

Can take place in National Parks, Areas of Outstanding Natural Beauty or in places that are considered heritage in a country. Some examples are mountains, hills, valleys, lakes, fields and beaches.

A

Countryside recreation

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12
Q

Activities that can be done without leaving your home but in the comforts of your home. It includes: paling and listening to music, watching television, arts and crafts, gardening, online gaming, reading, and board games.

A

Home-based leisure

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13
Q

This kind of leisure is mainly associated to activities that involve children, young adult and teens.

A

Play and Activity-based leisure

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14
Q

2 Types of Physical recreation

A
  1. Based on the ROLE of the person involved
  2. Based on the LOCATION of the physical activity
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15
Q

Based on the role of the person involved (2)

A

ACTIVE OR PARTICIPATIVE, e.g. playing volleyball and basketball
PASSIVE OR SPECTATOR, e.g. watching a game

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16
Q

Based on the location of physical activity

A

LAND-BASED RECREATION AND TOURISM
examples: hiking, golfing, biking, camping, and sports game

WATER-BASED RECREATION AND TOURISM
examples: swimming, scuba diving, sport fishing and canoeing

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17
Q

2 types of travel

A

Business travel
Leisure travel

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18
Q

A person travels to another place for work and spends money on hospitality and tourism products

A

Business travel

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19
Q

A person travels for recreation and entertainment.

A

Leisure travel

20
Q

The process of making movement of people from one place to another using primitive and simple to modern and complex means of transportation. This may include automobiles, buses, trains, ships and planes.

A

Transportation

21
Q

Components of Travel Services (5)

A
  1. Travel Agencies
  2. Online Travel Agencies (OTAs)
  3. Tour Operators
  4. Destination Marketing Organizations (DMOs)
  5. Other Organizations
22
Q

Can be small and privately- owned entity and is a business that operates as the intermediary between the travel, tourism and hospitality industry (supplier) and the traveler (purchaser).

A

Travel Agencies

23
Q

One of the advantages of technology can be found in hospitality and tourism. Today, travelers can now search and book everything they need for traveling online.

A

Online Travel Agencies (OTAs)

24
Q

Companies or individuals who package all components of offered trip or tourism and hospitality services and then sell them to the traveler personally or through retail outlets or travel agencies.

A

Tour Operators

25
Q

Tour Operators may be: (3)

A
  1. Inbound Tour Operators
  2. Outbound Tour Operators
  3. Receptive Tour Operators
26
Q

Bring travelers into a country as a group or through individual tour packages

A

Inbound Tour Operators

27
Q

Work within a country to make travelers to other countries

A

Outbound Tour Operators

28
Q

These are not travel agents and they do not operate the tours. Instead these are operators that work as a liaison and booking agent of various products to tour operators in other markets such as Philippines to USA.

A

Receptive Tour Operators

29
Q

This includes national tourism boards, government agencies such as Department of Tourism, city or provincial tourism offices and community tourism offices.

A

Destination Marketing Organizations (DMOs)

30
Q

This includes national tourism boards, government agencies such as Department of Tourism, city or provincial tourism offices and community tourism offices.

A

Destination Marketing Organization (DMOs)

31
Q

Components of Tourism (5As)

A
  1. Attraction
  2. Accessibility
  3. Accommodation
  4. Amenities
  5. Activities
32
Q
  • Considered to be the most important basic component of tourism.
  • Determines the choice of the tourists to visit a destination or choose a particular thing to buy rather that others.
  • Any things or any places that a person desires.
A

Attraction

33
Q
  • The reachability of the place of destination the tourist wants to visit via various means of transportation.
  • The primary service that the tourist needs to make travel possible.
A

Accessibility

34
Q
  • The primary service that the tourist needs at the destination.
  • It is a place where the tourists can find food and shelter.
  • It is a comfortable place where the tourist after a long exhaustible day of touring can relax.
A

Accommodation

35
Q
  • Extra facilities that can add attractiveness, accessibility, and accommodation for the tourists.
  • These may include room service, hot tub, spa and so on.
A

Amenities

36
Q

The word _______ is derived from the Latin word, “Hospes” which means Guest.

A

Hospitality

37
Q

The word _______ is derived from the Latin word, “Hospes” which means Guest.

A

Hospitality

38
Q

3 Perspective of Hospitality

A
  1. The Guest Perspective
  2. The Operator Perspective
  3. The Tech Perspective
39
Q

The perspective wherein as people who serve and give products must have achieved the expectations of their guest-receive good hospitality making customers or the guest feel comfortable and well-served.

A

The Guest Perspective

40
Q
  • The guest exists to be served; The operator exists to serve.
  • To be able to be considered as hospitable, the operator must be successful in making guests feel comfortable and well-catered to.
A

The Operator Perspective

41
Q

With technology, restaurants and hotels use reservation, seating and guest management tools to reduce such problems.

A

The Tech Perspective

42
Q

The origin of the word ‘Tourist’ dates back to the year ____ AD.

A

1292 AD

43
Q

2 Classes of Visitors

A
  1. Tourist
  2. Excursionist
44
Q

Temporary visitors staying at a place at least or more than 24 hours

A

Tourist

45
Q

temporary visitors staying in a place LESS THAN 24 hours in the destination that they have visited. They do not make overnight stay and may include cruise travelers.

A

Excursionist

46
Q

The UNWTO states that tourists can be:

A
  1. Domestic Tourist
  2. Inbound Tourist
  3. Outbound Tourist

MACRO PERSPECTIVE OF TOURISM AND HOSPITALITY (4 decks)

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