Lesson 1 (simplified) Flashcards

1
Q

Operations management

A

Planning, scheduling, and control of activities that transform inputs into finished goods/services

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2
Q

Supply chain management

A

Management of supply chain activities and relationships to maximize customer value and achieve sustainable competitive advantage

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3
Q

Supply chain

A

network that works together to create product/services

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4
Q

Supply Chain Operations reference

A

Planning, Sourcing, Make/production, Delivery, Return

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5
Q

Planning activities

A

balance demand against resources and communicate plan to participants

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6
Q

sourcing activities

A

identifying, developing, contracting suppliers
scheduling delivery of incoming goods/services

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7
Q

“make” or production

A

actual production of good/service

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8
Q

delivery activities

A

entering orders and determining delivery dates to storing and moving goods

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9
Q

return activities

A

return and process defective/excess products/materials

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10
Q

logistics

A

transport and storage solutions

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11
Q

mission statement

A

why an organization exists
core competencies
organization’s domain

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12
Q

strategy

A

business coordinates decisions regarding structural and infrastructural elements

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13
Q

business strategy

A

firm’s targeted customers
sets time frames and performance objectives

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14
Q

core competency

A

strength/ability developed over long period of time
difficult/impossible to copy for competitors

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15
Q

functional strategy

A

translates business strategy into specific actions for functional areas

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16
Q

structural decision categories

A

capacity, facilities, technology

17
Q

infrastructural decision categories

A

organization, sourcing, planning and control

18
Q

three primary objectives

A

choose right mix of structural and infrastructural elements
ensure choices are aligned with business strategy
support development of core competencies

19
Q

performance dimensions

A

quality, time, flexibility, cost

20
Q

performance dimension quality

A

performance quality: basic operating characteristics
conformance quality: made to specifications
reliability quality: work for long time without failing or maintenance

21
Q

performance dimension time

A

delivery speed: need fulfilled once idnetified
delivery reliabiliy: deliver when promised
delivery window: accaptable time range of delivery

22
Q

performance dimension flexibility

A

mix flexibility: produce wide range of products
changeover flexibility: produce new products with minimal delay
volume flexibility: produce whatever volume

23
Q

performance dimension cost

A

labor costs, material costs, engineering costs, quality-related costs