Lesson 1: Human Resource Management: Gaining a Competitive Advantage

Question 1

Refers to the policies, practices, and systems that influence employees‘ behavior, attitudes, and performance.

Answer 1

Human resource management

Question 2

Practices include analyzing and designing work, determining human resource needs (HR planning), attracting potential employees (recruiting), choosing employees (selection), teaching employees how to perform their jobs and preparing them for the future (training and development), rewarding employees (compensation), evaluating their performance (performance management), and creating a positive work environment (employee relations).

Answer 2

Human resource management

Question 3

Practices must support business goals and objectives.

Answer 3

Human resource management

Question 4

Function: Analysis and design
of work

Answer 4

Responsibilities: Job analysis, work analysis, job descriptions

Question 4

Function: Recruitment and
selection

Answer 4

Responsibilities: Recruiting, posting job descriptions, interviewing, testing, coordination use of temporary employees

Question 5

Function: Training and
development

Answer 5

Responsibilities: Orientation, skills training, development programs, career
development

Question 6

Function: Performance
management

Answer 6

Responsibilities: Performance measures, preparation and administration of
performance appraisals, feedback and coaching, discipline

Question 7

Function: Compensation and
benefits

Answer 7

Responsibilities: Wage and salary administration, incentive pay, insurance,
vacation, retirement plans, profit sharing, health and wellness, stock plans

Question 8

Function: Employee relations/Labor
relations

Answer 8

Responsibilities: Attitude surveys, employee handbooks, labor law compliance,
relocation and outplacement services

Question 9

Function: Personnel policies

Answer 9

Responsibilities: Policy creation, policy communications

Question 10

Function: Employee data and
information systems

Answer 10

Responsibilities: Record keeping, HR information systems, workforce analytics,
social media, Intranet and Internet access

Question 11

Function: Legal compliance

Answer 11

Responsibilities: Policies to ensure lawful behavior; safety inspections,
accessibility accommodations, privacy policies, ethics

Question 12

Function: Support for business
strategy

Answer 12

Responsibilities: Human resource planning and forecasting, talent management,
change management, organization development.

Question 13

Refers to giving employees online access to, or apps which provide,
information about HR issues such as training, benefits, compensation, and contracts; enrolling
online in programs and services; and completing online attitude surveys.

Answer 13

Self-service

Question 14

Refers to the practice of having another company (a vendor, third party or consultant) provide services.

Answer 14

Outsourcing

Question 15

Major reasons that company
executives choose to outsource human resource practices.

Answer 15

Cost savings, increased ability to recruit and manage talent, improved HR service quality, and protection of the company from potential lawsuits by standardizing processes such as selection and recruitment.

Question 16

HRM department also known as?

Answer 16

Personnel or Employee Relations

Question 17

HRM department

Answer 17

Primarily an administrative expert and employee advocate.

Question 18

Refers to the demonstration that human resources practices have a positive influence on the company‘s bottom or key stakeholders (employees, customers, community, shareholders).

Requires the use of HR or workforce analytics.

Answer 18

Evidence-based HR

Question 19

Refers to the practice of using quantitative methods and scientific methods to analyze big data.

Answer 19

HR or workforce analytics

Question 20

Refers to information merged from human resource databases, corporate financial statements, employee surveys, and other data sources to make evidence-based human resource decisions and show that HR practices influence the organization ‘s bottom line, including profits and costs.

Answer 20

Big data