Lesson 1 Flashcards

1
Q

Organization Development is a planned process of change in an organization’s culture through the utilization of behavioral science technologies, research, and theory”

A

Warner Burke 1994

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2
Q

Organization Development refers to long range effort to improve an
organization’s problem solving capabilities and its external or internal behavioral-scientist consultants, or change agents, as they are sometimes called.

A

Wendell French

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3
Q

“Organization Development is an effort of
1. Planned
2. organization-wide
3. managed from the top
4. increase organization effectiveness
5. planned interventions in the organization’s processes using the behavioral science knowledge”
.

A

Richard Beckhard

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4
Q

Organization Development is a system wide process of data collection, and
1. Enhancing congruence among organizational structure, process, strategy, people, and
culture
2. Developing new and creative organizational solutions;
3. Developing the organization’s self renewing capacity.

A

Michael Beer

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5
Q

A systemwide application and transfer of behavioral science knowledge to the
planned development, improvement, and reinforced of the strategies structures, and processes that lead to organization effectiveness”

A

Organizational Development

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6
Q

such as leadership, group dynamics, and work design, and

A

Microconcepts

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7
Q

such as strategy, organization design, and international relations

A

Macroapproaches

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8
Q

Three Major Trends are shaping change in Organization:

A
  1. Globalization
  2. Managerial Innovation
  3. Information Technology
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9
Q

Changing the markets and environments in Which organizations operates as well as the way they function.

A

Globalization

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10
Q

Redefining the traditional business model by changing how work
is performed, how knowledge is used, and how the cost of doing business is calculated.

A

Redefining Technology

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11
Q

New organizational forms, such as networks, strategic alliances,
and virtual corporations, provide organizations with new ways of thinking about how to
manufacture goods and deliver services.

A

Managerial Innovation

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12
Q

Five Stems of OD Practices

A
  1. Laboratory Training
  2. Action Research/ Research Feedback
  3. Participate Management
  4. Quality of Work Life
  5. Strategic Change
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13
Q

unstructured group in which participants learn from their own interactions and evolving group processes about such issues as interpersonal relations, personal growth, leadership, and group dynamics.

A

Laboratory Training Background

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14
Q

Is the widely recognized as the founding father of OD

A

Kurt Leywin

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15
Q

Institutionally Kurt Leywin found the

A

Research Center for Group Dynamics

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16
Q
A
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17
Q
A
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18
Q

Three Trends emerged during 1950’s

A
  1. The emergence of regional laboratories
  2. The expansion of summer program sessions to year-round sessions, and
  3. The expansion of the T-group in to business and industry with National Training Laboratories.
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19
Q

Research needed to be closely linked to action if organization members were use it to manage change. A collaborative effort was initiated between organization members and social scientist to collect research data about the organization’s functioning, to analyze it for causes of problems and to devise an implement solutions.

A

Action Research/Survey Feedback

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20
Q

The intellectual and practical advances from the laboratory training stem the action research/survey-feedback stem were followed closely by the belief that a human relations approach represented one best way to manage organizations.

A

Participative Management

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21
Q

Involves improving the alignment among an organization’s environment, strategy and organization design.

A

Strategic Change Background

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22
Q

refers to a purposeful and intentional effort to bring about modifications,
improvements, or transformations within an organization.

A

Planned Change

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23
Q

this step involves reducing the factors which maintain the existing organizational behaviour at the current level.

A

Unfreezing

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24
Q

there is a displacement of existing organizational culture, innovation strategy, and individual or department to a different level. It also involves
interfering in the present system to develop new attitudes and relevant organizational
change.

A

MOVING/MOVEMENT

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25
stabilization of the organizational equilibrium occurs. Supporting mechanisms and procedures are used to achieve refreezing, which forces the new organizational state
REFREEZING
26
has the objective of assisting companies with implementing their planned change. It also helps develop general knowledge gathered from implementing the planned change so that it can be applied to other companies.
ACTION RESEARCH
27
This stage usually begins when a key executive in the organization or someone with power and influence senses that the organization has one or more problems that might be solved with the help of an OD practitioner.
Problem Identification
28
Science Expert During the initial contact, the OD practitioner and the client carefully assess each other. The practitioner has his or her own normative, developmental theory or frame of reference and must be conscious of those assumptions and values
Consultation a Behavioral
29
This step is usually completed by the OD practitioner, often in conjunction with organization members. It involves gathering appropriate information and analyzing it to determine the underlying causes of organizational problems.
DATA GATHERING AND PRELIMINARY DIAGNOSIS
30
in which members are given the information gathered by the OD practitioner, helps them determine the strengths and weaknesses of the organization or the department under study.
FEEDBACK TO A KEY CLIENT OR GROUP
31
The collaborative process where an OD practitioner and members of the organization work together to identify and understand the root causes of an organizational issue, ensuring everyone involved agrees on the problem and its underlying factors before moving forward
JOINT DIAGNOSIS OF THE PROBLEM
32
the specific action to be taken depends on the culture, technology, and environment of the organization; the diagnosis of the problem; and the time and expense of the intervention. Once the diagnosis is understood and deemed accurate, action steps are planned.
JOINT ACTION PLANNING
33
the actual change from one organizational state to another. It may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors.
ACTION
34
Because action research is a cyclical process, data must also be gathered after the action has been taken to measure and determine the effects of the action and to feed the results back to the organization.
DATA GATHERING AFTER ACTION
35
represents an important departure from Lewin’s model and the action research process. Those models are primarily deficit based; they focus on the organization’s problems and how they can be solved so it functions better.
POSITIVE MODEL
36
ACTION RESEARXH MODEL
1. PROBLEM IDENTIFICATION 2. CONSULATION OF A BEHAVIORAL 3. DATA ATHERING AND PRELIMINARY DIAGNOSIS 4. FEEDBACK TO A KEY CLIENT OR GROUP 5. JOINT ACTION OF THE PROBLEM 6. ACTION 7. DATA GATHERING AFTER ACTION 8. POSITIVE
37
GENERAL MODEL OF PLANNED CHANGE
1. ENTERING AND CONTRACTING 2. DIAGNOSING 3. PLANNING AND IMPLEMENRING CHANGE 4. EVALUATING AND INSTITUTIONALIZING CHANGE
38
help managers decide whether they want to engage further in a planned change program and to commit resources to such a process
ENTERING AND CONTRACTING
39
can focus on understanding organizational problems, including their causes and consequences, or on collecting stories about the organization’s positive attributes. Diagnosing is one of the most important activities on OD
DIAGNOSING
40
change is about intentionally creating a desired future state by moving away from the current situation. It’s about taking control and driving progress rather than simply reacting to events
PLANNING AND IMPLEMENTING CHANGE
41
Changes may involve minor adjustments to processes within an organization or a complete overhaul of operations. Incremental changes are often seen as minor and affect specific areas without altering the overall strategy, structure, or culture.
MAGNITUDE OF CHANGE
42
involves evaluating the effects of the intervention and managing the institutionalization of successful change program so they presist.
Evaluating and Institutionalizing Change
43
EVOLUTION OF ORGANIZATION DEVELOPMENT
1947- National Training Laboratories 1950- Human Relations Movement 1951- Social Technical System Thinking 1967- Survey Research Methods 1968- Creation of T group 1974- OD as Planned Approach to Change 1980- General System Theory 1997- Organizational Effectivess 2000- Complexity Theory
44
A team called the "________" focused on minimizing disruption and meeting legal standards. Various teams reviewed operations and created new functions, ensuring the plan was thorough.
Metamorphs
45
involved navigating legislative frameworks, employee transitions, union negotiations, and adapting to security changes, ensuring a smooth process for all stakeholders involved.
Dealing with legal and regulatory issues
46
The transition plan emphasizes the importance of human resources and communication in implementing fundamental organizational changes, which are essential in today’s competitive landscape.
Implementation and Evaluation
47
Planned change varies by organizational structure. Overorganized systems focus on reducing rigidity, enhancing communication, and resolving conflicts, while underorganized systems emphasize defining roles, structuring communication, and clarifying responsibilities, with consultants facilitating the process for effective outcomes
Degree of Organization
48
Planned change efforts, rooted in Western values of equality and shortterm orientation, face challenges in hierarchical cultures like those in Asia.
Domestic Vs International Setting
49
Dale Hartman highlighted problems like duplicated efforts and technology transfer challenges. He and partners proposed a consortium model to pool funds for university research
Planned Change in an Unorganized Systems
50
Porras and Robertson suggest that effective change requires understanding:
1.) Features of an organization that can be change. 2.) Intended outcomes of change. 3.) Mechanism that cause change. 4.) Situational contingencies for successful change.
51
This refers to what aspects of an organization can be modified, such as structure, culture, technology, or processes.
Organizational Features that can be changes
52
Change should have clear goals, such as improving productivity, increasing employee engagement, or enhancing customer satisfaction.
Intended outcomes for making those changes
53
This refers to how specific changes lead to the desired results
Mechanism that cause change
54
These are situational factors that affect whether a change effort will succeed, such as employee resistance, leadership commitment, or external market conditions
Situational contingencies for successful change
55
Organization development practitioner refers to atleast three (3) sets of people.
1. OD practioners are those people specializing in OD as a profession. 2. OD practitioner are those specializing in fields related to OD. 3. The increasing number of managers and administrators who have gained competence in OD and who apply it to their own work areas.
56
COMPETENCIES OF AN EFFECTIVE ORGANIZATION DEVELOPMENT PRACTITIONE
Foundation competencies Core Competencies Intrapersonal Skills Interpersonal Skills General Consultation Skills Organization Development Theory
57
TWO TYPES OF POSITION OF ORGANIZATION DEVELOPMENT PROFESSIONALS
Internal Consultant External Consultant
58
THE DIFFERENCE BETWEEN EXTERNAL AND INTERNAL CONSULTING ENTERING
Entering Contracting Interviewing Evaluating Marginality Diagnosing
59
PROFESSIONAL VALUES
Spirit of Inquiry Democratic Value Professional Ethics Ethical Guidelines Ethical Dilemmas
60
Types of Ethical Dillemas
Misinterpretation Misuse if Data Coercion Technical Ineptness
61
A team called the "________" focused on minimizing disruption and meeting legal standards. Various teams reviewed operations and created new functions, ensuring the plan was thorough.
Metamorphs
62
The formation of the SDCRAA involved navigating legislative frameworks, employee transitions, union negotiations, and adapting to security changes, ensuring a smooth process for all stakeholders involved.
DEALING WITH LEGAL AND REGULATORY ISSUES
63
The transition plan emphasizes the importance of human resources and communication in implementing fundamental organizational changes, which are essential in today’s competitive landscape.
IMPLEMENTATION AND EVALUATION
64
The transition plan emphasizes the importance of human resources and communication in implementing fundamental organizational changes, which are essential in today’s competitive landscape.
DEGREE OF ORGANIZATION
65
lanned change efforts, rooted in Western values of equality and shortterm orientation, face challenges in hierarchical cultures like those in Asia. Adaptation of organizational development (OD) practices is essential for effectiveness, requiring sensitivity to local cultural norms and values.
DOMESTIC VS INTERNATIONAL SETTING
66
play a crucial role in self-awareness, emotional intelligence, and personal reflection, allowing leaders and employees to understand their strengths and areas for improvement.
Intrapersonal
67
organizational development refer to the ability to communicate, collaborate, and build relationships effectively within a workplace.
Iterpersonal Skills
68
organizational development requires strong analytical, communication, and facilitation skills to assess structures, identify challenges, and recommend strategic improvements
General Consultation Skills
69
focuses on planned, systemic change in organizations to improve effectiveness, adaptability, and overall health. It combines behavioral science, change management, and human resource strategies to drive continuous improvement.
Organization Development Theory
70
this are the members of the organization and may be located in the human resources department or report directly to a line manager.
Internal Consultant
71
are not members of the client organization; they typically work for a consulting firm, a university, or themselve
External Consultant