LESSON 1

Question 1

The OD process typically starts when managers identify opportunities for improvement,
new capabilities, or performance enhancements. This may stem from success, impending
environmental changes, or specific problems like poor quality or absenteeism.

Answer 1

Sensing Opportunity

Question 2

Sometimes, the issues are less defined, such as a general feeling that the organization needs to be more innovative, competitive, or effective. These feelings can also trigger the OD
process.

Answer 2

Addresing Diffuse Issues

Question 3

Organizations typically start with a presenting problem, which may be specific (decreased market share) or general (“we need to prepare for rapid changes”)

Answer 3

Presenting Problem

Question 4

The presenting problem is often a symptom of an underlying issue, such as ineffective processes or conflict between groups.

Answer 4

Underlying Problem