Chap 3 Flashcards
External consultants spend more time building relationships and understanding the
organization, while internal consultants already possess this knowledge
ENTERING
External consultants work with formal agreements and have more control over project termination, while internal consultants often have less formal arrangements and less
control.
Contracting
External consultants must be more careful to maintain boundaries and ensure client commitment, while internal consultants can leverage existing organizational relationships to
align support.
INTERVIEWING
External consultants rely on repeat business and referrals, while internal consultants’ success is more often measured by promotion and institutional recognition.
EVALUATING
one who successfully straddles the boundary between two or
more groups with differing goals, value systems, and behavior patterns. Whereas in the past, the marginal role always was seen as dysfunctional, marginality now is seen in a more positive light.
Marginality
the client system is carefully studied. Diagnoses can focus on understanding organizational problems, including their causes and consequences,
or on identifying the organization’s positive attributes.
DIAGNOSING
is an inhouse expert who provides
advice and solutions to colleagues within an organization, helping them improve processes, solve problems, and achieve goals.
INTERNAL CONSULTANT
is a freelance expert who brings
specialized knowledge and objective perspectives to organizations, often for short term projects or specific challenges
EXTERNAL CONSULTANT
are the psychological pressures and stressors we face that require us to manage our emotions and engage in emotional labor, often arising from work, relationships, or life event
EMOTIONAL DEMANDS
is rooted in scientific values, incorporating a hypothetical
approach and experimentation
SPIRIT OF INQUIRY
focus on collaboration and rational conflict resolution.
DEMOCRATIC VALUE
olve around the helping relationship
between practitioners and organization members.
PROFFESSIONAL ETHICS
The field of OD emphasizes ethical conduct through established
guidelines and professional associations.
ETHICAL GUIDELINES
Despite ethical guidelines, practitioners may face dilemmas due to
differing goals and values between themselves and clients.
ETHICAL DILEMMAS
Claims of unreasonable outcomes from interventions can lead to ethical
dilemmas.
MISENTERPRETATION
Using collected data punitively undermines trust and openness.
MISUSE OF DATA
Forcing participation in OD interventions violates personal choice and self-reliance.
COERCION
Implementing interventions without adequate skills can lead to
ineffective change efforts
TECHNICAL INEPTNESS
POSITIVE MODEL
Iniate Inquiry
Inquire to Best Practices
Discover Themes
Envision a preffered future
Design and deliver ways to create a future
