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Approche client > Les obstacles à la communication > Flashcards

Les obstacles à la communication Flashcards

1
Q

Émetteur-récepteur

A

-Rôles embrouillés
-Manque d’empathie
-Écoute non favorable

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2
Q

Codage

A

Signification connotative différente des mots

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3
Q

Canal

A

Inapproprié pour le type de message

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4
Q

Message

A

Désaccord entre le langage verbal et le langage non verbal

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5
Q

Bruits

A

Physiques ou internes

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6
Q

Contexte

A

Non propice à la communication

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7
Q

Rétroaction

A

Aucune ou fausse

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Approche client (4 decks)

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