Legislation: Consumer Law

Question 1

What is the purpose of the Consumer Law? (2)

Answer 1

• To look after customers and make sure we’re treated fairly
• To make sure products are sold fairly and of good quality

Question 2

What laws does the Consumer Law cover?

Answer 2

• The law concerning products themselves
• The law concerning the way products are advertised

Question 3

What does the Consumers Rights Act say?

Answer 3

• Products itself have to be of good quality
• Products must be fit for purpose (must be able to do what it’s intended to do)

Question 4

What does the law state if a product is not of suitable quality?

Answer 4

The customer has a right of either replacement, repair or a refund (if the first two aren’t possible)

Question 5

What are some of the legal constraints concerning the way a business promotes their product and what do these laws mean?

Answer 5

• Trade Descriptions Act
• Unfair Trading Regulations
• Advertising Standards Authority
• Ofcom (UK’s communications regulator)
  ;that businesses need to promote their product fairly and correctly

Question 6

What is an example of a business promoting their products and the consequences if they’re false?

Answer 6

Mcdonalds may promote their burger to be 100% beef and sourced from British or Irish Farms -if this were false it would be illegal; the Advertising Authority Standards could get involved to make them change their advertising or penalise them