Lecture: Listening

Question 0

Should active listening occur throughout the duration of a communication event?

Answer 0

It should but it’s difficult to accomplish.

Question 1

What is the difference between hearing and listening?

Answer 1

• Hearing – the physiological process of receiving sound.
• Listening – the conscious act of recognizing, understanding, and accurately interpreting the message of others.
• Hearing – automatic, reflexive
• Listening – conscious, purposeful

Question 2

What is selective exposure?

Answer 2

We pay attention to messages that are consistent with our own points of view and we tend to ignore those that are not.

Question 3

Be able to recognize examples of different types of noise.

Answer 3

A. Physical noise– External noise
B. Physiological noise – body
C. Semantic noise – meaning
E. Psychological noise – daydreaming

Question 4

What is scriptwriting? Defensive listening?

Answer 4

Scriptwriting – waiting your turn to talk so you plan what you’re going to say and when it is your turn, you say it… But you don’t listen.

Defensive listening – occurs when we feel threatened, when your ego is threatened, when your sense of self is threatened.

Question 5

Be able to identify different listening goals.

Answer 5

A. Pleasure – we listen for pleasure (e.g. music, etc.)
B. Empathy – we listen for empathy, comes from Greek pathos.
C. Information – we listen for info
D. Understand your listening style

Question 6

Be able to identify different listening styles.

Answer 6

1. People-oriented – empathy
2. Action-oriented – “get to the point” listener
3. Content-oriented – elaboration, listening for evidence or support
4. Time-oriented – how long do I have to listen?

Question 7

What four “re’s” were presented as strategies for active listening?

Answer 7

1. Rephrase – rephrase what the speaker is saying
2. Re-sort the information – take the info and put it in a different order
3. Repeat what you heard

• -moving toward dialogue
  4. Reflect – reflect on all communications events

Question 8

What does culture teach us about listening?

Answer 8

• -listening is defined, constituted and surrounded by culture–
• Culture tells us what is recognizable, it gives us the framework for understanding. It tells us what the messages
• What counts as a message? Who counts as a communicating other? E.G. The Blackfeet’s way of listening is different – listening is defined, constituted and surrounded by culture.

Question 9

What was the piece of advice offered for listening?

Answer 9

Be here now. Be present.

Question 10

Which of the following is not a useful strategy for active listening?

Answer 10

Adopt a defensive posture towards the message.