Lecture 8 Task Groups, Problem-solving, and conflict Management Flashcards
A Variety of Task Groups
3 primary purposes (To meet)
NOC
To meet client needs – treatment teams are an example
To meet organizational needs – examples include committees and boards of directors
To meet community needs – social action groups, coalitions, and delegate councils are examples
Guidelines for Leading Task Groups
- Establishing what
- Potential what
- Selecting what
- Recruiting what
- SIze of what
- Orienting who
- Meeting what
- First what
- WOrking with what
- The what stage
- Adjourning what
- E and T
- Establishing the groups purpose
- Potential sponsorship for the task group
- Selecting potential members
- Recruiting members
- Size of the group
- Orienting members to the group
- Meeting place and room
- First meeting
- Working with resistive and disruptive members
- The middle stages
- Adjourning a meeting
- Evaluating and terminating
Conflict
- Conflict is what
- Conflict is an What state of what
Conflict in groups is inevitable
“Conflict is an antagonistic state of action involving divergent ideas or interests”
Techniques for Resolving Conflicts
WNREI”I”DSM
Win-lose approach No-lose problem solving Role reversal Empathy Inquiry “I” messages Disarming Stroking Mediation (mediation is the right answer on the final)
Win-Lose Approach
-an what way to resolve what
- Each side does what
- The group as a whole does what
- The losing side is what
An ineffective way to resolve conflict in groups; increases distrust and decreases cohesion
“each side denies the legitimacy of the other’s interests and concerns, members attempt to sell their position without really listening to the other side….
the group as a whole loses because it fails to achieve its long-range goals and objectives.
The losing side is not motivated to carry out the winning decision”.
No-Lose Problem Solving
- Asserts that what
- Two basic Premises (AW)
Global warming
“asserts that it is almost always possible for both sides to have their needs met in a conflict situation”
Two basic Premises
- All people have the right to have their needs met;
- What is in conflict between the two sides is almost never their needs but their solutions to those needs.
Role Reversal
- Each person does what
- Useful for what
- Does it work
Each person expresses his or her opinions or views only after restating the ideas and feelings of the opposing person”
Useful for resolving both intra and inter group conflict
It’s not really therapeutic role reversal but somewhat amusing…
Empathy
-Involves what
“Involves putting yourself in the shoes of the person you are in conflict with and expressing your understanding of what she is thinking and saying.”
Inquiry
- Involves using what
- It is important that what
“Involves using gentle, probing questions to learn more about what the other person is thinking and feeling”
It is important that questions are not asked in a sarcastic or defensive way.
I-Messages
-Tend to what
When you ______, I feel _________________ (it works!)
I-messages tend to decrease defensiveness and facilitate more open and honest communication.
Disarming
-Involves finding what and then what, even if you what
“involves finding some truth in what the other person (or side) is saying and then expressing your ‘agreement’ – even if you feel that the other person is largely wrong, unreasonable, irrational, or unfair”.
Stroking
-Involves
Involves “saying something genuinely positive to the person (or side) you are in conflict with, even in the heat of the battle. Stroking tells the other person that you respect him, even though both of you may be angry”.
Mediation
- Used to what
- Involves what
Used to resolve conflicts between disputing groups
Involves “intervention of an acceptable, impartial, and neutral third party who has no authoritative decision-making power”.
What if Strategies Do Not Work?
- The person you are in conflict with may not what
- The law of requisite variety - states what
The person you are in conflict with may not want to resolve the conflict.
The Law of Requisite Variety – states that creative responses to “daggers” will eventually wear the other person out. (final)
-(If its okay you can do this then I can do that
Decision Making
- Group effectiveness often depends on what
- Decision making involves what
- In our society
Group effectiveness often depends upon a groups ability to make good, sound decisions on a variety of issues including: when, how, and why the group will meet
Decision making involves “choosing among several different options and reaching a consensus”.
In our society, important and complex decisions are usually made by groups.
