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HR Mgmt > Lecture 8 > Flashcards

Lecture 8 Flashcards

1
Q

Measures of training effectiveness

A

Reactions
Learning
Behaviour
Results
Return on investment

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2
Q

Reactions

A

Satisfaction
Enjoyment

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3
Q

Measure reactions

A

Interview
Questionnaire

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4
Q

Learning

A

Knowledge (Laws, requirements etc)
Skill (Technical knowledge)

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5
Q

Measuring learning

A

Tests
Oral examination
Observation of performance

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6
Q

Behaviour

A

Change in attitudes, behaviour, motivation

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7
Q

Measuring behaviour

A

Observe performance
3rd party feedback

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8
Q

Results

A

Productivity
Sales
Quality
Absenteeism
Turnover

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9
Q

Measuring results

A

Sales statistics
Hr statistics
Production statistics

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HR Mgmt (8 decks)

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