Lecture 7: Quality Flashcards
Define quality
Laboratory quality can be defined asaccuracy, reliability, and timeliness of the reported test results.
ISO15189:2012
What is this standard?
Based on?
ISO 15189:2012 Medical laboratories — Requirements for quality and competence
based on ISO/IEC 17025:1999 and ISO 9001
specific requirements of the medical environment and the importance of the medical laboratory to patient care.
What does ISO15189:2012
cover
Organisation and Leadership Planning Support Operation Performance Evaluation Continual improvement
Purpose of Standards NZ
Representative for the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).
New Zealand’s leading developer of standards and standards based solutions
Not responsible for enforcing, regulating, or certifying compliance with these standards
Role of IANZ
To provide technical input into government standard policies to help with export trade
To assess a laboratories competence against relevant standards and provide endorsement of accreditation
IANZ accreditation
Use ISO 15189:2012 - Medical laboratories – Requirements for quality and competence
Perform audits every year:
Surveillance
Peer review/Surveillance
What 5 areas does IANS assess in an audit?
Competence and experience of staff
Integrity and traceability of equipment and materials
Technical validity of methods
Validity and suitability of results
Compliance with discipline specific management systems standards
IANZ audit outcome
Recommendations
Corrective action request (CAR)
What is the total laboratory process?
AKA brain to brain loop
- Doctor brain
- Ordering
- Collection
- Identification
- Transportation
- Preparation
- Anaylsis
- Reporting
- Laboratorians brain
- Intrepretation in doctors brain and communication/action for patient
Pre-analytical Errors and what stages of brain to brain loop is it
Doctors brain + Ordering+collection+identification + transportation
Inappropriate test ordered misidentification of the patient Wrong container used Wrong labelling Lack of sample Order entry errors transport inadequate routing errors
analytical Errors and what stages of brain to brain loop is it
Preparation and analysis
Equipment malfunction
sample mix ups
Undetected QC fail
Procedure not followed
Post-analytical Errors and what stages of brain to brain loop is it
Reporting and Laboratorain Brain
Failure in reporting
Improper data entry
8 Principles of total quality management
Customer focus Total employee commitment Process approach Integrated system Strategic and systematic approach Continual improvement Fact-baseddecision-making Communication
Quality System Components
Customer focus/feedback Management Commitment KPI monitoring Training, SOPs Validation and verification Quality Control Quality Assurance Internal/external Audits
Quality assurance vs quality control
Assurance: Focus on the prevention of defects Proactive process Process based approach Manages quality
Quality Control Focus on identification of defects Reactive process Product based approach Verify the quality