Lecture 6: Distributed Teams and Services

Question 1

How can an enterprise manage distributed teams and the relationship with a global sourcing partner?

Answer 1

dynamic - change between the three dimensions, trust and shared learning

Question 2

explain the 3 dimensions

Answer 2

control type: procedural, social, hybrid

control degree; tight, relaxed

control style: unilateral and bilateral

Question 3

How is control balancing different from control

Answer 3

previous research has only looked at one dimension - the creation of portfolio modes over project time

Question 4

Core analysis

Answer 4

Trust, control balancing and shared understanding

Question 5

challenges?

Answer 5

cultural differences, communication

Question 6

key to success

Answer 6

Key to success: Ideal team composition with strong inter-cultural social skills

Question 7

explain domestic outsourcing, offshore outsourcing and captive models

Answer 7

Domestic outsourcing
• Contracting with a third party who is situated in the same country as the client organization for the completion of a certain amount of work, for a specified length of time, and at a certain cost and level of service
Offshore outsourcing:
• Refers to outsourcing arrangements with vendors who are situated in a different
country from the client organization (offshore often means: foreign continent) Captive models:
• Refer to the strategic choice to locate IT product and service delivery within a wholly owned subsidiary (datterselskab) in another country (e.g.: IBM and other western suppliers have founded subsidiaries in India and elsewhere to stay competitive with Asian suppliers)