lecture 3: creation and sharing of knowledge Flashcards
What is knowledge management within enterprises exactly and why is it such a challenging task?
s
Which services are especially susceptible / suitable for disaggregation outsourcing and which factors drive their susceptibility?
d
Knowledge perspectives
- satte of mind
- an object
- A process
- A condition
- A capability
Knowledge types:
➢ Knowledge can be available in an individual type and then it is generally linked to persons.
➢ Knowledge in a collective type is inherent in processes, routines, methods and norms of organizational units or groups.
➢ Implicit knowledge is the personal knowledge of an individual including ideals, values and the subjective perspective.
➢ Explicit knowledge, on the other hand, is methodological, systematic and is available in an articulated style. It can be processed and disseminated by information and communication technology.
Knowledge can be available internally in organizations or externally through consultants or cooperation partners of the company.
knowledge management
management needs to identify and leverage collective knowledge in an organisation - increase competitiveness
a dynamic and continuous process
activities - create, store, transfer and use
management task - deals with the use and further development of knowledge
ITs role in knowledge management
Knowledge management is the management task within the company which deals with the use and further development of knowledge.
➢ Not the possession of knowledge influences competition, but its use for improving business processes.
Creation of new knowledge: Through the use of business process management, new knowledge is developed which is provided for the use in other business processes (e.g., through transparency of business processes). Therefore, knowledge flow between the business processes needs to be realized.
In organizations, often knowledge is not only included in documents or storage, but also is embedded in organizational routines, processes, methods, and norms.
What are the challenges
- many types of knowledge
tacit- explicit, so it can be available for organisations
transfer between individuals and groups,
Ex. of how knowledge perspective influences KM and KMS
q
Ex. of knowledge management systems
d
Why care
“
within their balances. However, the
human resources and the development of those assets is a task for future activities.
Explain the knowledge cube
d
four stages of knowledge exchange
Conception: Goal and motivation of knowledge transfer
➢ Planning: Identification, organization and analysis of knowledge sources ➢ Realization: Real knowledge transfer
➢ Monitoring: Examination, whether the knowledge transfer has proceeded
absorptive capacity
absorptive capacity is a theory or model used to measure a firm’s ability to value, assimilate, and apply new knowledge.” Two concepts are related to AC:
- Receptivity: The firm’s overall ability to be aware of, identify and take effective advantage of technology.
- Innovative Routines: Practiced routines that define a set of competencies the firm is capable of doing confidently and the focus of the firm’s innovation efforts.
Disaggregate
e
Codify, standardise and modularity
d
