Lecture 1: service economic and service thinking Flashcards
What is Service dominant login and how is different from goods-dominant logic
Q
What is service thinking and why is it important to understand the role of IT based enterprise services?
Most important economic sector within developed economies is the service sector
➢ Until now, scientific research concentrates on the examination of goods’ production
what is service systems and Why are we talking about service systems?
Service systems can be characterized by the value that results from interaction between service systems, whether the interactions are between people, businesses, or nations.
A much simpler and more limited definition is that a service system is a work system that produces services. A work system is a system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal or external customers. Co-production occurs in work systems in which customers are also participants, e.g., many work systems that provide medical care, education, and consulting.
It has changed the game
What is it all about?
Name your discipline
what is Service science?
The curricula of training, research programmes that are designed to teach individuals to apply scientific engineering and management disciplines that integrate element of computer science, business strategy to encourage innovation in organisations and create value for costumers and shareholders
Give examples of business that have applied service thinking/science into their organisation and why should we care?
1
what is a service?
A service is an activity or series of activities of more or less intangible nature that normally, but not necessarily, take place in interaction between customer and service employees and/or physical resources or goods and/or systems of
the service provider, which are provided as solutions to customer problems.”
what are knowledge intensive businesses?
“Private companies or organizations who rely heavily on professional knowledge, i. e. knowledge or expertise related to a specific (technical) discipline or (technical) functional domain to supply intermediate products and services that are knowledge- based.”
service sector
Consumer needs exceeded material products
Creativity, experience, and knowledge replace man power Information is an important and determining factor
- What are services, service systems and service science?
1
- Discuss the characteristics of enterprise service systems and find examples where you have seen similar settings from your own experiences?
1
- If we think of SAP AG as a provider of monolithic ERP software systems selling licenses, what needs to be done to become a shared service provider, applying the characteristics of enterprise service systems?
1
