Lecture 5: Business Process Modeling

Question 1

What is a business process?

Answer 1

A collection of events, activities and decisions that collectively lead to an outcome that brings value to an organizations customers

Question 2

What is order-to-cash?

Answer 2

• Performed by a vendor, starts with customer submitting order for a product and ends with a delivery and payment
• May encompass order verification, shipment, delivery, invoicing

Question 3

What is quote-to-order?

Answer 3

• Starts with customer requesting a price quote and ends with customer placing order
• Can be combined to quote to cash process

Question 4

What is procure-to-pay?

Answer 4

• Starts with determination that a given product or service needs to be purchased, ends with delivery and payment
• Can be considered as dual quote-to-quote process

Question 5

What is issue-to-resolution?

Answer 5

• Starts with customer raising a issue

- Continues until ideally both agree on resolution

Question 6

What is application-to-approval?

Answer 6

• Starts with request for a certain privilege, ends with approval
• Common in government agencies

Question 7

What is business process management?

Answer 7

• A body of methods, techniques and tools to discover, analyze, redesign, executer and monitor business processes

Question 8

What is the BPM lifecycle?

Answer 8

1. Process identification
2. Process discovery
3. Process analysis
4. Process redesign
5. Process implementation
6. Process monitoring and controlling

Question 9

What are the components of a business process model?

Answer 9

• Event
• Activity
• Decision points