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HRM > Lecture 5 > Flashcards

Lecture 5 Flashcards

1
Q

What are the steps in performance management?

A

Step 1: Define performance outcomes for company division

Step 2: Develop employee goals, behavior and actions to achieve outcomes

Step 3: Provide support and ongoing performance discussions

Step 4: Evaluate performance

Step 5: Training or Pay

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2
Q

What are the three key purposes of performance engagement?

A
  1. Strategic
  2. Administrative
  3. Development
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3
Q

What are the performance appraisal steps?

A
  1. Identification
  2. Measurement
  3. Feedback
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4
Q

What are performance appraisal dimensions?

A
  1. Relative: people are compared to one another

2. Absolute: define performance criteria and cut-off points

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5
Q

What are five criteria for effective dimensions?

A
  1. Fit with strategy
  2. Specific feedback
  3. Acceptability
  4. Reliability
  5. Validity
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6
Q

What is naive realism?

A

A persons belief they are subject to a objective reality

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7
Q

What is ladders of inference?

A

We confuse accounts of reality from reality

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8
Q

What is fundamental attribution bias?

A

We attribute problems of others to personality, but of ourselves to the situation

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9
Q

What is motivation?

A

The intensity, direction and persistence of effort in order to attain a goal

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10
Q

What are three main subsets of organizational rewards?

A
  1. Financial incentives
  2. Non-financial rewards
  3. Intangible rewards
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11
Q

What are the two aspects that employees evaluate their compensation on?

A
  1. Satisfaction

2. Fairness

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12
Q

What are the three types of fairness?

A
  1. Distributive
  2. Procedural
  3. Managerial
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13
Q

What are two sorting processes?

A
  1. Attraction: people who want pay differentiated by performance
  2. Retention: low performers receive lower pay, morel likely to leave
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14
Q

What are the four different ways of attracting new graduates?

A
  1. High pay (materialistic)
  2. Individual pay (individualism)
  3. Fixed pay (risk aversion)
  4. Flexible benefits (internal locus of control)
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15
Q

What is progressive discipline?

A

When the consequences become more serious if the employee repeats offense

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16
Q

What are three ways to manage fairness perception?

A
  1. Disruptive fairness
  2. Procedural fairness
  3. Managerial fairness
17
Q

What are the promises vs observed effects of downsizing?

A

Promises:

  1. Higher stock price
  2. Higher productivity
  3. Higher profitability
  4. Lower costs

Observed effect tends to be negative for all aspects

18
Q

When is downsizing harmful?

A
  1. R&D intensive industries
  2. Growing industries
  3. Low capital intensity
19
Q

What are downsizing alternatives?

A
  1. Savings without separations (pay reduction, demotions, transfers)
  2. Voluntary layoffs (paid leave, early retirement)
20
Q

What are the three components of a psychological contract?

A
  1. Fairness
  2. Trust
  3. The delivery of the deal
21
Q

What is controlled vs autonomous motivation?

A

Controlled motivation: Occurs when the person is externally motivated

Autonomous motivation: occurs when there is intrinsic job motivation

22
Q

What is analytical literacy?

A
  1. Understanding that business logic drives measurement
  2. Thinking in terms of causal relationships
  3. Understanding new models of analysis
  4. Communication skills
23
Q

What is the model for better analytics?

A
  1. Asking right questions
  2. Build theory
  3. Collect evidence
  4. Analyse
  5. Visualize
  6. Implement
24
Q

What is the PICOC Model?

A 
Population 
Intervention 
Comparison 
Outcome 
Context
25
Q

What are four types of evidence for an evidence based solution?

A
  1. Scientific evidence
  2. Experiential evidence
  3. Organizational values
  4. Organizational evidence
26
Q

What are sources of organizational data?

A
  1. Primary data

2. Secondary data

27
Q

What are the three levels of analytics?

A
  1. Descriptive
  2. Predictive
  3. Prescriptive

HRM (4 decks)

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