Lecture 5 Flashcards
1
Q
What are the reasons why teams fail
A
- Unclear goals
- Poorly defined team roles
- Lack of motivation
- Poor leadership
- Labour turnover
- Dysfunctional behaviour
2
Q
What are the stages of group development
A
- Forming
- Storming - conflict begins
- Norming - members reach an agreement
- Performing - members work together
- Adjourning - group disbands
3
Q
How do you build a high-performing team
A
- Make the project team tangible
- Reward good behaviour
- Develop a personal touch
4
Q
What are the organisational sources of conflict
A
- Reward systems
- Scarce resources
- Uncertainty
- Differentiation
5
Q
What are the interpersonal conflicts
A
- Faulty attributes
- Faulty communications
- Personal grudges and prejudices
6
Q
What are the steps for conflict resolution
A
- Mediate - diffuse conflict by settling members
- Arbitrate - Judgement act as judge, listen and decide
- Control - cool-down period
- Accept - if its unmanageable, live with it
- Eliminate, transfer
7
Q
Questions to ask before entering a negotiation
A
- How much power do I have?
- What sort of time pressures are these?
Do it trust my opponent
8
Q
What are the stages of Principled Negotiation
A
- Separate the people from the problem
- Focus on interest, not positions
- Invest options for mutual gain
- Insist on using objective criteria
