Lecture 5

Question 1

Gartner Hype cycle

Answer 1

Innovation trigger
Peak of inflated expectations (Highest expectations)
Trough of disillusionment
Slope of enlightenment
Plateau of productivity

Question 2

Ergonomics meaning

Answer 2

Physiological aspects of job design (human body and how it fits with its surroundinga

Question 3

Job enlargement meaning

Answer 3

More tasks of the same type

Question 4

Job enrichment meaning

Answer 4

More tasks that give increased responsibility, autonnomy or decision making

Question 5

Job empowerment meaning

Answer 5

Autonomy of employee

Question 6

Lean management

Answer 6

Achieve a flow of materials that delivers exactly what customers want in exact quantities at lowest possible cost

Question 7

Streamlined flow - Value stream mapping (waste elimination)

Answer 7

Focuses on value-adding activities and distinguishes between value-adding and non-value adding activities

Question 8

Methods of eliminating waste

Answer 8

-Streamlined flow (Value stream mapping)
- Matching supply & demand exactly (Pull system)
- Minimizing variability

Question 9

Matching supply & demand exactly (Pull system)(waste management)

Answer 9

signalling the transfer of items between the stages of an operation

Question 10

Minimizing variability (waste management)

Answer 10

leveling product or service schedules, with the goal of keeping the mix and volume of flow between stages at an even rate over time

Question 11

The 5 Ss

Answer 11

-Sort - eliminate what is not needed and keep what is needed
-Straighten - position things in such a way that they can be easily reached whenever needed
-Shine - keep things clean and tidy
-Standardize - maintain order
-Sustain - develop a commitment and pride in keeping to standards