Lecture 4: Human Resource Management – Importance of Pharmacy Management Flashcards
Difference between leaders and managers
- Leaders: creat and case vision, inspire and motivate, weigh and take risks, focus on the long term
- Manager: receive and execute vision, maintain and administer, control and minimize risks, and focus on the short term
Difference between “Big” and “Little” management and leadership
“Big”: very formal titles, positions such as CEO, Pharmacy Directory, President
“Little”: Doesn’t have a title but can still be a leader (Clinical Pharmacist, Group Project leader, Pharmacy Professor/Preceptor)
Describe the skill set of an effective manager.
- Personal skills
- Interpersonal skills
- Group skills
*they all overlap and are inter-related depending on the situation and are core set of skills that manageers can apply differently depending on their style and personality
Examples of Personal skills
- Developing self-awareness
- Managing time and stress
- managing individual decisions
- creative problem solving
Examples of interpersonal skills
- supportive communication
- motivating employees
- managing conflict
Examples of Group skills
- setting goals and articulating vision
- leading positive change
- building effective teams
- empowering and delegating
Management skills are under the control of who?
the individual manager
(Managers actions that result in specific outcomes and able to be developed through practice and feedback to improve performance)
What are management skills often viewed as?
paradoxical such as managers need to be nurturing and competitive; need a diverse skillset and know when to use what skill in situations
How can you develop management skills?
- **Assess **current level of skills
- Learn needed skills
-
Practice Skills (feedback)
4**. Apply **skills
What are the 4 management styles?
- Directive: Do what i tell you
- Participative (Democratic); everyone has input, build consensus
- Affiliative: harmony, people first, task second
- Coaching: developmental
When is “Directive” management style effective and when is it not effective?
**Effective: **Crisis situation
**Ineffective: **micro-managing, want a lot of control, motivate by threat employees get frustrated especially when they are very skilled
When is “Participative (Democratic)” management style effective and when is it not effective?
- Effective: makes employees feel included more likely to be involved and partcipate, motivated to work harder
- Ineffective: time consuming getting input from everyone, what are you going to do with that input when you need to make a decision quickly, so wouldn’t be good in crisis situation
When is “Affiliative” management style effective and when is it not effective?
- Effective: conflict management, when tasks are routine and employees are trained, keeping employees happy
- Ineffective: Crisis situation
When is “Coaching” management style effective and when is it not effective?
- Effective: resonates well with employees, motivating employees professional development, manager needs to have credibility and expertise
- Ineffective: crisis situation
What is PAM scoring?
**Personal Assessment of Management Skills: **understand your management skill competence in personal, interpersonal and group skill areas
