Lecture 4 Flashcards
1
Q
Malcolm Baldrige Award
A
Open to private firms small and large
Manufacturing, healthcare, education, and service sectors are awarded
2
Q
Malcolm Baldrige Award Criteria
A
Leadership Strategic Planning Customer and Market focus Information, Knowledge Managament and Analysis Workforce Focus Process Management Results
3
Q
Deming Prize
A
Awarded in Japan for quality
4
Q
ISO 9000:2000
A
European standard for quality
Now worldwide
5
Q
EQA
A
European Quality Award
6
Q
What is ISO 9000
A
Say what you do
Do what you say
Do it well
Provide evidence that you do it well
7
Q
ISO 9000 3 Standards
A
ISO 9000:2000 - Fundamentals and Vocabulary
ISO 9001:2000 - Provides the Requirements
ISO 9004:2000 - Performance improvement beyond 9001:2000
8
Q
ISO 9001:2000 Five clauses
A
Quality Management system Management System Resource Management Product/Service Realization Measurement, Analysis and Improvement
9
Q
ISO 14000
A
Environmental Management Standard
10
Q
QS 9000
A
Quality system for automotive in US
11
Q
TS 16949
A
Quality system for automotive in Europe
12
Q
TL 9000
A
Telecom Quality
