Lecture 3 - Effective Listening Flashcards
1
Q
Listening
A
The process of receiving, constructing meaning from and responding to spoken and or non-verbal messages
2
Q
8 examples of attentive, attuned and mindful listening
A
1) Sitting with patients suffering
2) Showing understand
3) effective use of silence
4) Posturing
5) Tone of voice
6) Making eye contact
7) Smiling
8) Head nodding
3
Q
Why is listening important?
A
To enact family centered care and to engage in collaborative goal setting in our practice, we must listen to families wants and needs
4
Q
Conceptual framework for effective listening
A
5
Q
5 Strategies to help connect with patients:
A
- Listening
- Effective communication
3) Practice reflectively
4) Self Awareness
5) Appreciate patient uniqueness (needs and personality)
6
Q
ABC of engaged awareness (listening)
A
A: Affective
B: Behavioral
C: Cognitive
7
Q
4 types of effective listening
A
- Receptive: Being present in the moment and open to client’s input, experiences, beliefs and life situations through verbal and nonverbal cues. Intent is to listen and get all information from client.
- Exploratory: Involves information sharing., dialogue, questioning and challenging client. Encourages client to ask questions to clarify nature of issues.
- Consensus- Oriented: Brainstorming with client to check about how to proceed, check clarity, and explain reasons and rationales. Intent is to establish a shared perspective
- Action-Oriented: Implication or outcome-oriented aspects of practice. Engages client in prioritizing issues and determining next steps. Facilitates clients ability to control the situation.
8
Q
Examples of good clinical listening strategies
A
- Self-aware, self-regulate, self care
- Set the stage and create a safe environment
- Establish clear expectations
- Use active listening
- Use a collaborative model
- Attend to non-verbal cues
- Acknowledge and affirmation
