Lecture 3 Attitudes At Work Flashcards
What are the tri-component conceptualisation of attitudes?
Affective component
Cognitive component
Behavioural component
What is an attitude?
A positive, negative or mixed reaction to a person, object or idea
What is the most commonly used attitude scales?
Likert scales
What is the theory of planned behaviour?
Your intentions are influenced by attitudes toward the specific behaviour, subjective norms and perceived control
What is the resource base view?
That internal resources such as physical resources, human resources and organisational resources are more important for a firm than external resources, when sustaining a competitive advantage
What is job satisfaction?
A person evaluation of his/her job and work context
What are the two measures of job satisfaction?
General or global job satisfaction
Facet satisfaction
What does general/global job satisfaction measure?
How satisfied you are with your current Job
What does facet satisfaction measure?
Specific aspects of the job
What does skill variety mean in relation to job satisfaction?
The extent to which the work requires different types of skills
What does task identity mean in relation to job satisfaction?
The extent to which the worker can complete a whole piece of work
What does task significance mean in relation to job satisfaction
The extent to which the work is seen as influencing the lives of others
What does autonomy mean in relation to job satisfaction?
The extent to which the worker has the freedom to decide how the job should be done
What does feedback mean in relation to job satisfaction?
The extent to which there is correct and precise information about how the worker is performing
When is job satisfaction strongest?
When employees have control and freedom at work
What is organisational commitment?
The strength of an individual’s identification and involvement with an organisation
What is continuance commitment?
You continue to work for an organisation because you cannot afford to leave
What is normative commitment?
Continue to work for an organisation because you face pressure form others to remain
what is Affective commitment?
Continue working for an organisation because you agree with it and desire to remain there
How do you build organisational commitment?
Maintain fairness
Provide job security
Support organisational communication
Involve employees in decisions
Build trust
What Is a psychological contract?
Whether the promises and obligations have been met within the workplace
What types of psychological contracts are there?
Transactional deal
Relational deal
Inferred deal
What is the dual process model of persuasion?
It’s where attitude change can follow a central route or a peripheral route
What is the central route in the dual process model of persuasion?
This occurs when one thinks critically about a message and is swayed by the strength of its arguments
What is the peripheral route in the dual process model if persuasion?
When ones does not do much thinking but is swayed by heuristics on the basis of non content cues
