Lecture 3 Attitudes At Work Flashcards

0
Q

What are the tri-component conceptualisation of attitudes?

A

Affective component

Cognitive component

Behavioural component

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1
Q

What is an attitude?

A

A positive, negative or mixed reaction to a person, object or idea

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2
Q

What is the most commonly used attitude scales?

A

Likert scales

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3
Q

What is the theory of planned behaviour?

A

Your intentions are influenced by attitudes toward the specific behaviour, subjective norms and perceived control

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4
Q

What is the resource base view?

A

That internal resources such as physical resources, human resources and organisational resources are more important for a firm than external resources, when sustaining a competitive advantage

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5
Q

What is job satisfaction?

A

A person evaluation of his/her job and work context

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6
Q

What are the two measures of job satisfaction?

A

General or global job satisfaction

Facet satisfaction

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7
Q

What does general/global job satisfaction measure?

A

How satisfied you are with your current Job

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8
Q

What does facet satisfaction measure?

A

Specific aspects of the job

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9
Q

What does skill variety mean in relation to job satisfaction?

A

The extent to which the work requires different types of skills

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10
Q

What does task identity mean in relation to job satisfaction?

A

The extent to which the worker can complete a whole piece of work

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11
Q

What does task significance mean in relation to job satisfaction

A

The extent to which the work is seen as influencing the lives of others

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12
Q

What does autonomy mean in relation to job satisfaction?

A

The extent to which the worker has the freedom to decide how the job should be done

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13
Q

What does feedback mean in relation to job satisfaction?

A

The extent to which there is correct and precise information about how the worker is performing

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14
Q

When is job satisfaction strongest?

A

When employees have control and freedom at work

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15
Q

What is organisational commitment?

A

The strength of an individual’s identification and involvement with an organisation

16
Q

What is continuance commitment?

A

You continue to work for an organisation because you cannot afford to leave

17
Q

What is normative commitment?

A

Continue to work for an organisation because you face pressure form others to remain

18
Q

what is Affective commitment?

A

Continue working for an organisation because you agree with it and desire to remain there

19
Q

How do you build organisational commitment?

A

Maintain fairness

Provide job security

Support organisational communication

Involve employees in decisions

Build trust

20
Q

What Is a psychological contract?

A

Whether the promises and obligations have been met within the workplace

21
Q

What types of psychological contracts are there?

A

Transactional deal

Relational deal

Inferred deal

22
Q

What is the dual process model of persuasion?

A

It’s where attitude change can follow a central route or a peripheral route

23
Q

What is the central route in the dual process model of persuasion?

A

This occurs when one thinks critically about a message and is swayed by the strength of its arguments

24
What is the peripheral route in the dual process model if persuasion?
When ones does not do much thinking but is swayed by heuristics on the basis of non content cues