Lecture 23 Flashcards
Health literacy and language barriers
What is personal health literacy
degree to which individuals can find, understand, and use information and services to inform health-related decisions and actions for themselves and others
What is organizational health literacy
degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others
What are the HP 2030 goals relating to health literary
inc. adults whose HCP checked their understanding
dec. # adults reporting poor communication with HCP
inc. adults whose HCP involved them in decisions as much as they wanted
inc. people who say their online medical records are easy to understand
inc. adults with limited english proficiency who say their HCP explained things clearly
inc. the health literary oof the population
Who is most at risk for poor health literacy
older adults
racial and ethnic minorities
people with less than a high school degree or GED cert.
people with low-income levels
non-native speakers of english
chronic mental and/or physical health conditions
Why is health literacy important in the pharmacy
pharmacists are responsible for making sure patients obtain the maximum positive health outcomes from their medications
pharmacists are one of the most accessible health care providers
they care for variety of patients
What are are the effects of limited health literacy on medication use
decrease in adherence
increase in medication errors
higher risk of misinterpretation during communication
How is health literacy measured
rapid estimate of adult literacy in medicine (REALM)
newest vital sign (NVS)
single-item screener
What are some ways to enhance understanding and recall
use clear, plain language instead of medical terminology
show or draw pictures
use active voice, moderate pace, open-ended questions
use a ‘teach-back’ or ‘show-me’ approach
How can you deal with language issues
use an interpreter
find or make translated sheets
pictographs
color code bottle labels/instructions/med
be very careful about possible misinterpretation of words
identify resources
