Lecture 2: Empathy Flashcards
1
Q
What are the 4 communication styles?
A
- Expresser
- Driver
- Relater
- Analytical
2
Q
Which communication style is this?
- get bored explanations
- tries to sell their ideas
- likes to be measured by applause and feedback
A
Expresser
3
Q
Which communication style is this?
- seek a lot of data, asks many questions, behaves methodically & systematically
A
Analytical
4
Q
Which communication style is this?
- they like their own way & strong viewpoints
- don’t like when someone is wasting their time
- they like taking charge and control
A
Driver
5
Q
Which communication style is this?
- improves with recognition and some structure to reach their goal
- likes to save effort and instead rely heavily on hunches, intuition, feelings
- and must be allowed to get ahead quickly
A
Expresser
6
Q
Which communication style is this?
- they like positive attention to be helpful & to be regarded warmly
- dislike rejection, treated impersonally, uncaring & unfeeling
- they react to pressure by becoming silent, withdrawing, introspection
A
Relater
7
Q
Which communication style is this?
- they dislike making an errors, being unprepared, spontaneity
- seeking more data & information
- like to be measured by activity & busyness
A
Analytical
8
Q
Which communication style is this?
- must be allowed to get into a competitive situation
- likes to win
- will improve in a position that requires cooperation
- likes to save time and be efficient
- allow them to do things their own way
A
Driver
9
Q
Which communication style is this?
- must be allowed to relax, feel, care, know you care
- improve with structure of goals & methods for achieving each goal
- likes to save relationships since friendships means a lot to them
A
Relater
10
Q
Which communication style is this?
- must be allowed to make decisions at their own pace and not be cornered or pressured
- will improve with interpersonal and communication skills
- likes to save face & hates to be make an error
A
Analytical
