Lecture 2 - Effective Teaming #2 Flashcards
What is one of the core contents of a Team Charter?
A) Team Members
B) Personal Interests
C) Individual Tasks
D) Group Size
A) Team Members
What is an important Team Rule regarding attendance?
A) Members can skip meetings without notice
B) Members must attend all meetings unless an unavoidable event occurs
C) Members decide individually when to leave the meeting
D) Attendance is optional
B) Members must attend all meetings unless an unavoidable event occurs
Which of the following is NOT a part of the Team Processes?
A) Reading assigned material before meetings
B) Making all decisions unilaterally
C) Completing tasks by the agreed deadline
D) Asking for help if a task can’t be completed on time
B) Making all decisions unilaterally
How is Team Member Behaviour managed?
A) Members ignore issues
B) Members resolve problems through aggressive discussion
C) The group seeks consensus and avoids sexist or racist remarks
D) The leader decides everything without group input
C) The group seeks consensus and avoids sexist or racist remarks
What role is responsible for taking session notes and preparing presentation materials?
A) Leader
B) Timekeeper
C) Secretary
D) Devil’s Advocate
C) Secretary
What is the first step in resolving a team impasse?
A) Voting on the disagreement
B) Isolating areas of disagreement
C) Ignoring the disagreement
D) Asking for a third-party mediator
B) Isolating areas of disagreement
Which role is responsible for keeping track of time during discussions?
A) Leader
B) Secretary
C) Timekeeper
D) Researcher
C) Timekeeper
What is the Path of a successful team meeting?
A) Follow a random agenda
B) Ensure no background information is required
C) Have a concrete agenda, comprehensive info, constructive interaction, and a clear action plan
D) Skip discussions and decide everything
C) Have a concrete agenda, comprehensive info, constructive interaction, and a clear action plan
Which quadrant involves delegating to and empowering team members?
A) High skill, low will
B) Low skill, high will
C) Low skill, low will
D) High skill, high will
D) High skill, high will
What is the most effective way to manage relational conflict?
A) Avoid it and call out bad behavior when it happens
B) Let it continue unchecked
C) Ignore it and focus on task-related issues
D) Use it to fuel competition within the team
A) Avoid it and call out bad behavior when it happens
What is the first step when handling a setback?
A) Conceal the problem
B) Acknowledge the setback honestly
C) Deny there is a setback
D) Wait for the issue to resolve itself
B) Acknowledge the setback honestly
When receiving feedback, which of the following is NOT recommended?
A) Listen without interrupting
B) Show open body language
C) Disagree before hearing the full feedback
D) Ask for clarification if needed
C) Disagree before hearing the full feedback
What is an essential aspect of giving feedback?
A) Overwhelming the recipient with many ideas
B) Being specific and focusing on behavior
C) Criticizing the person, not the behavior
D) Delaying feedback indefinitely
B) Being specific and focusing on behavior
What factor is crucial for effective teamwork?
A) Lack of trust
B) Clear process and roles
C) Overbearing leadership
D) Vague goals
B) Clear process and roles
Team Charter - Core Contents
Team Members
Core Values
Group Norms
Roles
Metrics of Success
Standard of Quality
Team Rules for Meetings
Be punctual
Attend all meetings unless unavoidable
Breaks decided unanimously
Stay until all tasks are done
Team Processes
Come prepared by reading material
Complete tasks by deadlines
Ask for help if needed
Ensure all tasks are done before meeting ends
Team Member Behavior
Seek consensus
Take turns talking and listening
Avoid sexist, racist, or aggressive behavior
Assigned Roles in Team
Leader: Sets goals, presents material
Secretary: Takes notes, prepares materials
Timekeeper: Tracks time, informs group
Devil’s Advocate: Identifies problems, offers opposing ideas
Steps to Resolve an Impasse
- Isolate areas of disagreement
- Leader decides on relevance
- Discuss, then vote if needed
- If stalemate, the leader makes the final decision
Effective Team Meetings
Concrete agenda
Comprehensive information
Constructive interaction
Clear decision-making
Action plan
Team Member Quadrants
Delegate & Empower: High skill, high will
Motivate: High skill, low will
Train: Low skill, high will
Micro-manage/Reassign: Low skill, low will
Handling Relational Conflict
Avoid it
Call out bad behavior
Set ground rules for conduct
Steps to Handle a Setback
- Acknowledge it honestly
- Analyze the damage
- Develop an action plan
- Share the plan with the team
- Work together to implement it
Receiving Feedback
Ask for feedback
Listen fully
Clarify if needed
Reflect and decide on action
Follow up
Giving Feedback
Be specific, focus on behavior
Prioritize key issues
Balance with positives
Be realistic
Follow up
Key Elements of Effective Teams
Trust
Clear process
Assigned roles
Open communication
Constructive feedback
