Lecture 2 Flashcards
Define a stakeholder?
any individual or group of indiviuals with an interest in the project process or outcome
Who are the internal stakeholders?
- project manager and team
- senior management
- sponser PMO
- line management
who are the external stakeholders
- customers
- suppliers
- government
- press and media
- local communities and NGOs
what are the identifications used by world bank for identifiying stakeholders
- who might be affected by the project
- who are voiceless and require special efforts
- who are the representatives of those affected
- who is responsible for what is intended
- who can contribute resources (financial, technical)
- whose behaviour has to change to succeed.
what is used to decide which stakeholders to priorities
the power/interst stakeholder map
with high power and high interest = manage closely as highest priority and actively engage,
with high power and low interest moderate priority, keep satisified and sufficiently involved
low power and low interest are lowest priroty, dont overload with too much info
high interest and low power keep informed and moderate priority, objective to sustain their interest and leverage when useful to the project
what are the three most important factors to balance in project management
time, cost and quality
what may some stakeholder requirements be beyond time cost and quality
- e.g. team worker wants stimulating envrionment and a good manager.
- e,g, main client wants it to stay out of the news
what is a balanced scorecard used for?
to capture stakeholder requirements beyond TCQ
what are the 4 things to balance on a balance score card
financial requirments
customers and suppliers (direct and indirect requirements)
internal process - improvement of buisness proesses, impact on staff satisfaction
innovation and learning
what should satisfaction of stakeholders requirement be?
measurable.
time- agree timeframe with milestones
cost - agreed budget and milestone payments
quality - conformance to specifications.
how can other requirements of e.g. customers and staff satisfaction be quantified?
pilot study - determine costs/benefits in small scale before full project
benchmarking - ook at other companies that have done similar projects
modelling - stimulate the proposed changes e.g. queuing theory
how do conventional monitoring and evalutation differ from participatory monitoring and evaluation in who plans and manages the process
in conventional project is planned and managed by project manager, in participatory, project manager and staff and stakeholders
how do conventional monitoring and evalutation differ from participatory monitoring in role of external stakeholders
in conventional - they provide info at start and evaluate outcome at end, in participatory, they participate in the process by collecting data analysing etc
how do conventional monitoring and evalutation differ from participatory monitoring and evaluation in how success in measured
in conventional it is mainly quantitative, clear criteria needed, in participatory both quantitative and qualititave criteria possible
how do conventional monitoring and evalutation differ from participatory monitoring and evaluation in approach
conventational - predetermined
participatory - adaptive
