Lecture 2 Flashcards
information technology
The information and
communications
technologies used to
capture, process, store and
transport information in
digital form
applications software
A computer program that
delivers services to support
business processes and
their managers
systems software
Software used to deliver
basic computing services
for applications software
technology infrastructure resources
The hardware and
communications networks
used to store, process and
transmit the software and
information in an
organization
hardware
Physical devices used for
information processing
and storage
communications networks
Communications media
and communications
processors used for
transfer of data between
systems
total cost of ownership (TCO)
TCO includes purchase and
maintenance price for a
technology resource such
as a PC
information systems
The means by which
organizations and people,
using information
technologies, gather,
process, store, use and
disseminate information
e-commerce
All financial and
informational electronically
mediated exchanges
between an organization
and its external
stakeholders
e-business
All digital information
exchanges supporting
business processes that
are mediated through
Internet technology
including transactions
within and between
organizations
organizational informatics
The study of the
development and use of
information and
information technology
within an organization with
a focus on the effects on
the organization’s human
resources
web self-service
Customer service enquiries
are performed using a
website without direct or
indirect contact between
customer and employee
sell-side e-commerce
E-commerce transactions
between a supplier
organization and its
customers, possibly
through intermediaries
internet marketing or e-marketing
The application of the
Internet and e-mail to
support all forms of
marketing exchanges with
customers and other
stakeholders
inbound e-marketing activities
The Internet is used to
support enquiries to an
organization referred by
offline communications
such as advertising or
online communications
such as search engines,
online adverts or e-mail
enquiries
