Lecture 12- Planning and Decision Making

Question 1

Planning

Answer 1

process of identifying expected outcomes and determining possible courses of action using appropriate resources to achieve the desired outcome

Question 2

Performance planning

Answer 2

attempts to elicit max motivation and commitment from individual employees to contribute to departmental and organizational goals

Question 3

Strategic planning

Answer 3

assists management in making nonrecurring decisions that affect the culture and direction of the organization

Question 4

Operational planning

Answer 4

breaks down organizations mission and long range goals into shorter-range objectives and activities

Question 5

4 outcomes of strategic planning

Answer 5

• organizational mission
• organizational objectives
• business plan
• coordination of functional strategies

Question 6

Operational goals

Answer 6

developed first, more global, broad and long term

Question 7

Objectives

Answer 7

specific statements to explain how goals will be achieved

Question 8

Action plan

Answer 8

focus on how the goal and objective of the strategic planning process are to be accomplished

Question 9

Standing Operational Planning

Answer 9

• guide activities that tend to be repeated frequently in the organization over long periods
• include policies and procedures and standards of operation
• establish structure and accountability in the department

Question 10

Policies and Procedures Manual

Answer 10

-primary component of standing operational planning

Question 11

Policies

Answer 11

what to do and directions for actions

Question 12

Procedures

Answer 12

how to do it, skills, materials and time frame

Question 13

Periodic operation planning

Answer 13

• identify a specific course of action for a designated period and are rewritten at the end of that period
• ex. annual department business plans, quarterly budgets

Question 14

Single use operational plans

Answer 14

define a course of action that is not likely to be repeated such as program or project plans

Question 15

Decision making process

Answer 15

• establish objectives or define the problem
• gather data
• identify alternative solutions or outcomes
• evaluate relative values of alternatives
• activate action plan to implement best choice
• follow up and evaluate the decision

Question 16

3 critical elements of effective decision making

Answer 16

• authority or freedom to take action
• knowledge of the situation or issue under consideration
• motivation to make a decision

Question 17

Team decision making

Answer 17

managers who involve subordinates significantly in the decision making process have a more satisfied, committed, and productive staff
teams make better decisions than individuals to resolve the same problem