Lecture 1 Reviewer Flashcards

1
Q

a ___ is an organized collection of parts (or subsystems) that are highly integrated to accomplish an overall goal

A

system

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2
Q

The system has various inputs, which go through certain processes to produce certain outputs, which together, accomplish the ___ for the system

A

overall desired goal

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3
Q

a system is usually made up of many smaller ___, or ___

A

systems; subsystems

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4
Q

___ range from simple to complex

A

Systems

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5
Q

___ are comprised of numerous subsystems

A

complex systems

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6
Q

Each subsystem has its own boundaries of sorts and includes various ___ geared to accomplish an overall goal for the subsystem

A

inputs, processes, outputs, and outcomes

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7
Q

___ usually interact with their environments and are, thus, open systems.

A

Complex systems

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8
Q

A ___ continually exchanges feedback among its various parts to ensure that they remain closely aligned and focused on achieving the goal of the system.

A

high-functioning system

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9
Q

If any of the parts or activities in the system seems weakened or misaligned, the system …

A

makes necessary adjustments to achieve its goals

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10
Q

Consequently, a system is ___.

A

systematic

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11
Q

___ are items that are use by the various processes in the system to achieve the overall goal of the system

A

inputs

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12
Q

General types of inputs include, for example: (7)

A

people, money, equipment, facilities, supplies, people’s ideas and people’s time

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13
Q

inputs to a service that provides training to customers might include: (6)

A

trained teachers, students, training materials, classrooms, funding, and paper and pencils

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14
Q

___ can also be major forces that influence the organization and its products and services

A

Inputs

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15
Q

For example, various laws and regulations influence how the product or service is provided

A

input influence

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16
Q

___ are often identified with the cost to obtain and use them

A

Inputs

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17
Q

a ___ is a listing of the
system’s inputs and the costs (expenses) to obtain and use the inputs, along with any monies
expected to be earned or raised (revenues) from the system’s outputs

A

budget

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18
Q

or activities, are series of activities conducted by the organization, product, or service that manipulate the various inputs to achieve the overall desired goal of the organization, product, or service

A

processes

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19
Q

For example, the major processes used by a service that provides training to customers
might include (5)

A

recruitment of students, pre-testing, training, post-testing, and certification

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20
Q

Processes can range from the ___ of putting a piece of paper on a desk to the ___ of manufacturing a space shuttle

A

simplicity; complexity

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21
Q

Leaders are usually concerned primarily with the most important recurring processes in the organization, for example, (3)

A

its plans, policies, and procedures

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22
Q

Some people refer to the processes as the: (3)

A

“activities,” “methods” or “throughputs.”

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23
Q

are the tangible results produced by the organization, product, or service

A

outputs

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24
Q

are often described by using numbers, for example, the number of students who finished a certain program

A

outputs

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25
Q

are often mistaken to indicate the success of an organization or one of its products or
services

A

outputs

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26
Q

The success of a program or service is determined, not by the range and number of customers
trained (that is, not by the outputs), but by…

A

how well the customers benefited from that training (that is, from the outcomes of their participation).

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27
Q

are the ultimate results that the system wants to accomplish

A

goals

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28
Q

TRUE OR FALSE: All systems are goal-directed

A

TRUE

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29
Q

it is so important for
leaders to establish __ and thoroughly ___ them throughout the organization

A

goals; communicate

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30
Q

The ___ of an organization are usually described in terms of its mission, or purpose

A

overall goals

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31
Q

TRUE OR FALSE: the mission, vision, and strategic goals are usually determined during strategic planning

A

TRUE

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32
Q

___ is an important responsibility of the role of organization’s leaders

A

strategic planning

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33
Q

Note that an organization can have goals in a variety of dimensions, for example: (3). These impacts are often referred to as ___

A

goals regarding activities of the organization, activities of customers, or impacts on customers; outcomes

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34
Q

continuously exchanged among the various parts of an organization and, ideally, with
the environment external to the organization, as well

A

feedback

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35
Q

comes from a variety of sources, for example, from external stakeholders (customers, community leaders, investors), Board members, the
Chief Executive Officer and other employees

A

feedback

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36
Q

can also come from evaluations of the organization, products, services, and personnel

A

feedback

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37
Q

TRUE OR FALSE: This ongoing feedback, or communication, is
absolutely critical to the success of the organization

A

TRUE

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38
Q

An ___ has to continually include ongoing feedback within the organization and with its environment

A

organization

39
Q

___ means making some measurements from the feedback

A

assessment

40
Q

___ means collecting information, or feedback, in an orderly manner and making judgments to make important decisions

A

evaluation

41
Q

An effective organization is ___ to evaluate its effectiveness
in the organization

A

continually collecting and assessing feedback

42
Q

Often, ___ are focused on various outputs, or measures, from the system

A

assessment and evaluation

43
Q

___ can be focused on the entire organization or any of its subsystems, for example, on administrative and management functions, products, services, and personnel

A

Evaluation

44
Q

___ can be with regard to the quality of ongoing activities in the organization (formative evaluation) or the activities’ final results (summative evaluation).

A

Evaluation

45
Q

is enhanced knowledge, skills, and attitudes that are gained to remain or become more effective in achieving desired results

A

Learning

46
Q

occurs within people and, ideally, within groups, processes, and the organization itself

A

Learning

47
Q

Learning often is the result of the ___ of feedback in and around the organization

A

assessment and evaluation

48
Q

Learning is critical because it ensures that the organization
is…

A

continually improving its understanding of itself and its environment

49
Q

an approach to analysis that zeros in on how the different parts of a system interrelate and how systems work within the context of other, larger systems

A

Systems Thinking

50
Q

The concept of “Systems Thinking” originated in ___, when the ___ was created by ___ at the ___ at MIT

A

1956; Systems Dynamic Group; Professor Jay W. Forrester; Sloan School of Management

51
Q

It utilizes computer simulations and different graphs and diagrams to illustrate and predict system behavior

A

Systems Thinking

52
Q

Some of the popular graphics used in the analysis include the: (4)

A

causal loop diagram, the behavior over time graph, the management flight simulator, and the simulation model

53
Q

When it comes to managing organizations, many find ___ an effective approach, as it sees how different complex entities ___ each other and make up the whole system

A

systems thinking; interact and influence

54
Q

Different divisions or teams within an organization ___ each other; Ideally, they work together toward a goal

A

connect with and affect

55
Q

Business leaders who are systems thinkers see “___”, and that is what they focus on to maximize performance within the organization

A

the big picture

56
Q

Aside from understanding how various components work with and affect each other, systems thinkers also…

A

consider how their actions in any component can affect the system as a whole

57
Q

There’s also the concept of supply and demand, where systems thinkers know ___, as well as the external factors that can affect demand

A

when and where their outputs will be needed

58
Q

They also understand the capacity of their organization to meet the marketplace demand.

A

system thinkers

59
Q

An essential component of systems thinking is ___

A

focusing on feedback

60
Q

Giving attention to relevant feedback enables business leaders to…

A

come up with solutions to problems and avoid wasting resources

61
Q

___ is a primary goal of using systems thinking analysis.

A

Maximizing operational efficiency

62
Q

When business leaders are systems thinkers, they veer away from the practice of ___

A

just giving instructions and controlling the system

63
Q

___ recognize the importance of integrating the personal goals of employees with the overarching business goals of the company

A

systems thinkers

64
Q

In ___, business leaders allow employees to understand how the organization works and encourage them to help improve processes to meet overall corporate goals

A

systems thinking

65
Q

refers to the process by which multiple individual subsystems or sub-components are combined into one all-encompassing larger system thereby allowing the subsystems to function together

A

System Integration

66
Q

___ created through system integration allows the main system to achieve the overarching functionality required by the organization

A

symbiosis

67
Q

Using different IT components for different tasks is a common practice. But as business functions expand, ___. That’s when system integration comes to the rescue.

A

companies may become overwhelmed by lots of disjointed tools that can’t share data and work together

68
Q

___ is the process of joining software and hardware modules into one cohesive infrastructure, enabling all pieces to work as a whole

A

System integration

69
Q

system integration is also often called:

A

IT integration or software integration

70
Q

advantages of system integration

A

1) Increased productivity
2) More accurate and trustworthy data
3) Faster decision-making
4) Cost-effectiveness

71
Q

advantages of system integration: Integrated systems allow for centralized control over the daily processes which adds to the efficiency of the entire workflow. A company gets more work done in less time because employees can use all apps and data they need from one entry point.

A

Increased productivity

72
Q

advantages of system integration: Data is updated across all components of the system simultaneously, keeping all departments on the same page.

A

More accurate and trustworthy data

73
Q

advantages of system integration: Data is no longer scattered across siloed storages. So, to perform analytics, you don’t need to manually download and export it to the centralized repository. Instead, with a holistic view of all information, you can extract useful business insights to make good decisions more rapidly.

A

Faster decision-making

74
Q

advantages of system integration: More often than not, system integration comes at a lower cost than replacing all disjointed parts with a new single system. Not to mention the tricky process of implementing new computer infrastructures.

A

Cost-effectiveness

75
Q

most common types of system integration that meet different business needs:

A

1) Legacy system integration
2) Enterprise application integration (EAI)
3) Third-party system integration
4) Business-to-business integration

76
Q

Goal: integration of modern applications into existing outdated systems

A

Legacy system integration

77
Q

Goal: unification of different subsystems inside one business environment

A

Enterprise application integration (EAI)

78
Q

Goal: expanding the functionality of the existing system

A

Third-party system integration

79
Q

Goal: connecting systems of two or more organizations

A

Business-to-business integration

80
Q

Ways to connect systems:

A

1) Application programming interfaces (APIs)
2) Middleware
3) Webhooks
4) EDI

81
Q

provide the most common and straightforward way to connect two systems

A

Application programming interfaces (APIs)

82
Q

the hidden software layer that glues together distributed systems, applications, services, and devices

A

Middleware

83
Q

also known as HTTP callbacks, are real-time messages, sent by one system to another when a certain event happens

A

Webhooks

84
Q

the abbreviation for ___ — is the exchange of business information in a standard electronic format, that replaces paper documents

A

electronic data interchange; EDI

85
Q

___ is multifaceted and can be approached through different architectural models, depending on the number and nature of components that need to be connected.

A

System integration

86
Q

___ is the architectural pattern in which every system is directly connected to all other systems and apps it needs to work in tandem and share information with. This model can be realized via APIs, webhooks, or custom code.

A

Point-to-point integration (P2P)

87
Q

With a ___, data is extracted from one system, modified or formatted, and then sent to another system

A

point-to-point connection

88
Q

The ___ is a more advanced type of integration architecture that addresses the issues of point-to-point and helps to avoid the star/spaghetti mess. The connections between all subsystems are handled by a central hub (message broker), so they don’t communicate with each other directly.

A

hub-and-spoke model

89
Q

The ___ involves the creation of a separate specialized subsystem — an ___ — that serves as a common user interface layer connecting other subsystems.

A

Enterprise Service Bus (ESB) model; ESB architecture; enterprise service bus

90
Q

Key steps of system integration

A

1) planning and feasibility analysis
2) architecture modeling
3) implementation
4) maintenance

91
Q

A ___ is an individual or company that helps clients bridge scattered computer subsystems from different vendors and ensures those subsystems function in accordance with one integrator performing various tasks such as planning, regulating, testing, and often maintaining computer operations.

A

system integrator (SI)

92
Q

In most organizations that use system integration, there is a need to ___ and thereby ___ of their operations.

A

improve efficiency; productivity and quality

93
Q

The objective is usually to get the company’s various IT systems to ___ in the background so as to avoid the time and effort spent ___ with other departments/components of the organization including upper management.

A

communicate with each other; manually sharing information

94
Q

Through ___, the organization will experience an increase in information flow speeds as well as reduced operational costs.

A

system integration