Lecture 1 Reviewer Flashcards
a ___ is an organized collection of parts (or subsystems) that are highly integrated to accomplish an overall goal
system
The system has various inputs, which go through certain processes to produce certain outputs, which together, accomplish the ___ for the system
overall desired goal
a system is usually made up of many smaller ___, or ___
systems; subsystems
___ range from simple to complex
Systems
___ are comprised of numerous subsystems
complex systems
Each subsystem has its own boundaries of sorts and includes various ___ geared to accomplish an overall goal for the subsystem
inputs, processes, outputs, and outcomes
___ usually interact with their environments and are, thus, open systems.
Complex systems
A ___ continually exchanges feedback among its various parts to ensure that they remain closely aligned and focused on achieving the goal of the system.
high-functioning system
If any of the parts or activities in the system seems weakened or misaligned, the system …
makes necessary adjustments to achieve its goals
Consequently, a system is ___.
systematic
___ are items that are use by the various processes in the system to achieve the overall goal of the system
inputs
General types of inputs include, for example: (7)
people, money, equipment, facilities, supplies, people’s ideas and people’s time
inputs to a service that provides training to customers might include: (6)
trained teachers, students, training materials, classrooms, funding, and paper and pencils
___ can also be major forces that influence the organization and its products and services
Inputs
For example, various laws and regulations influence how the product or service is provided
input influence
___ are often identified with the cost to obtain and use them
Inputs
a ___ is a listing of the
system’s inputs and the costs (expenses) to obtain and use the inputs, along with any monies
expected to be earned or raised (revenues) from the system’s outputs
budget
or activities, are series of activities conducted by the organization, product, or service that manipulate the various inputs to achieve the overall desired goal of the organization, product, or service
processes
For example, the major processes used by a service that provides training to customers
might include (5)
recruitment of students, pre-testing, training, post-testing, and certification
Processes can range from the ___ of putting a piece of paper on a desk to the ___ of manufacturing a space shuttle
simplicity; complexity
Leaders are usually concerned primarily with the most important recurring processes in the organization, for example, (3)
its plans, policies, and procedures
Some people refer to the processes as the: (3)
“activities,” “methods” or “throughputs.”
are the tangible results produced by the organization, product, or service
outputs
are often described by using numbers, for example, the number of students who finished a certain program
outputs
are often mistaken to indicate the success of an organization or one of its products or
services
outputs
The success of a program or service is determined, not by the range and number of customers
trained (that is, not by the outputs), but by…
how well the customers benefited from that training (that is, from the outcomes of their participation).
are the ultimate results that the system wants to accomplish
goals
TRUE OR FALSE: All systems are goal-directed
TRUE
it is so important for
leaders to establish __ and thoroughly ___ them throughout the organization
goals; communicate
The ___ of an organization are usually described in terms of its mission, or purpose
overall goals
TRUE OR FALSE: the mission, vision, and strategic goals are usually determined during strategic planning
TRUE
___ is an important responsibility of the role of organization’s leaders
strategic planning
Note that an organization can have goals in a variety of dimensions, for example: (3). These impacts are often referred to as ___
goals regarding activities of the organization, activities of customers, or impacts on customers; outcomes
continuously exchanged among the various parts of an organization and, ideally, with
the environment external to the organization, as well
feedback
comes from a variety of sources, for example, from external stakeholders (customers, community leaders, investors), Board members, the
Chief Executive Officer and other employees
feedback
can also come from evaluations of the organization, products, services, and personnel
feedback
TRUE OR FALSE: This ongoing feedback, or communication, is
absolutely critical to the success of the organization
TRUE